Network Administrator

Dickey's Barbecue Restaurants, Inc.-posted 3 months ago

Full-time

Dallas, TX

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This role is responsible for administration, management, and support activities associated with the IT infrastructure of Dickey’s corporate office and other affiliate offices. This includes but is not limited to updating and maintaining network equipment (physical server, network switches, firewalls, storage, VPN) in the corporate offices and other Dickey’s offices as needed. The position also involves monitoring, updating, and maintaining the health of all corporate issued PCs, including basic repairs and setting up warranty work to be done by OEM, which includes remote PCs. Additionally, the role requires setting up and monitoring virtual servers, maintaining their health and performance, and responding to security and system alerts as needed. Communication with outside support personnel regarding hardware/software problems is also a key responsibility.

Update and maintain network equipment in corporate offices and other Dickey’s offices.
Monitor, update and maintain health of all corporate issued PCs.
Setup and monitor virtual servers and maintain their health and performance.
Respond to security and system alerts as needed.
Communicate hardware/software problems with outside support personnel.
Monitor and adjust local and off-site backups of fileservers and virtual servers.
Liaison with external firewall provider and communicate any changes or issues.
Adjust and create group policies for PC deployment and security maintenance.
Administer and monitor support ticket system for corporate users.
Create and maintain user accounts in local Active Directory and Azure AD.
Document network infrastructure, systems, backups, etc.
Maintain licensing for O365 and other corporate network support.
Make recommendations on technology for business needs.
Manage and support e-mail anti-malware software and anti-phishing tools.
Conduct testing and development of disaster recovery plans.
Practice network asset management and maintain documentation.
Work with vendors to maintain health and performance of SaaS, IaaS, PaaS.
Track and report company cybersecurity training needs.
Track technology licenses and subscriptions.
Local travel between sites to maintain environment.
Ensure all internal corporate systems run securely and perform as needed.

Experience in IT infrastructure management.
Knowledge of network equipment and maintenance.
Familiarity with virtual server setup and monitoring.
Ability to troubleshoot hardware/software issues.
Experience with Active Directory and Azure AD.
Understanding of cybersecurity practices and tools.
Strong documentation skills.

Experience with SaaS, IaaS, and PaaS solutions.
Knowledge of disaster recovery planning.
Familiarity with e-mail anti-malware and anti-phishing tools.

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