Network Administrator – Level 2 - Site Survey and Install Support

The Bison Group LLC • Memphis, TN

90d

About The Position

As a Tier 2 Network Administrator, you'll be challenged with enterprise support problems where you will coordinate with other NOC and Operational staff to schedule adds, moves and changes and technology upgrades and installs for network routers and switches, address break fixes and minor configuration updates. You are expected as one of experienced network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the network.

Requirements

• IAT II
• TS/SCI security clearance with ability to obtain a CI poly
• High School/GED + 7 Yrs experience
• Associates + 5 Yrs experience
• Bachelors + 3 Yrs experience
• Masters + 1 Yrs experience
• PhD + 0 Yrs experience

Nice To Haves

• CCNA

Responsibilities

• Performing switch and router installs, upgrades to ensure smooth operations of the enterprise.
• Executing network site surveys and supporting engineering designs data calls.
• Performing system patching and IAVA patches to network routers and switches.
• Drafting Standard Operating Procedures (SOP) for network operations.
• Conducting approved minor network changes (VLAN, ACL and port assignment).
• Performing IOS and Software upgrades.
• Troubleshooting systems failures and accessibility problems within the network to our services.
• Supporting new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Working independently with some supervision.
• Functioning as independent engineering, maintenance, and network problem solving in remote locations with minimal or intermittent input from other Tiers/locations.
• Employing creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
• Performing Network ticket resolution.
• Supporting Network ticket closure across Network OPS staff.
• Completing initial categorization of Service Requests (type, sub-type, location device, priority, etc.).
• Using administrative access to the network to provision new switches, router, VLANs and Crypto.
• Researching errors, incidents, problems and performing incident analysis and identifying potential problems using administrative access to network components.
• Routing Service Requests to the appropriate organization required for incident resolution.
• Performing root cause analyses.
• Completing problem resolutions associated with incident ticket(s).
• Configuring, deploying, managing, and maintaining monitoring systems used by the technicians to ensure availability and overall performance of system and services.
• Traveling to other sites for network engineering and administration activities.
• Unpacking and moving network components of average weight and volume.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED