Network Administrator II

Pioneer Human Services•Seattle, WA

14d•Hybrid

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Network Engineer II with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion. WHO WE ARE - Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. WHAT YOU'LL DO PHS is seeking a Senior Network Engineer to design, operate, and improve the hybrid network [on premise and cloud] spanning multiple sites and a cloud hub environment. This role focuses on reliable connectivity, secure remote access, SD-WAN operations, proactive monitoring, and disciplined change management and supporting a compliance-driven environment (HIPAA, ITAR, CMMC-aligned).

Requirements

Strong knowledge of IT infrastructure, networking, security, cloud and software networked applications relevant to multiple lines of business including manufacturing, healthcare and social services environments
Excellent communication, organizational, time management, project management and customer service skills
Deep understanding of the relationship between network, data and infrastructure environments
Proficient in current Microsoft 365 infrastructure and Office Suite, Azure, and SharePoint. Remote management services, diagnostic tools and distributed management tools
Bachelor's degree in information technology or similar and/or 5+ years equivalent work experience as a Network Engineer
Practical experience with network monitoring platforms and troubleshooting using logs and packet analysis
Experience supporting SD-WAN and multi-site WAN architecture
Strong knowledge of TCP/IP, routing (IPsec/BGP/OSPF), switching (VLANs/STP), firewall concepts, VPNs, and Wi-Fi
6+ years' experience with Microsoft Server legacy and current Operating Systems and networking protocols
Advanced administration skills using Microsoft Server including Active Directory, Group Policy, DNS, DHCP and VPN
Demonstrated discipline in documentation, inventory management, and change control in production environments
Working knowledge of VMWare technology and virtualization networking support
Experience working with Unified Communication Systems such as Zoom, VoIP, fax and phone systems

Nice To Haves

Experience with cloud networking (Azure preferred): VNets , subnets, NSGs, routing, VPN gateways, and hybrid connectivity patterns
Experience supporting Microsoft 365 network readiness and performance considerations
Experience with Fortinet and Check Point environments (firewall, VPN, management platforms)
A strong educational background in data security and compliance, Network+, and CCNA certifications
Familiarity with compliance-oriented environments (HIPAA, ITAR, CMMC/NIST alignment)
Certifications: CCNA/CCNP, CompTIA Security+, Microsoft Azure Fundamentals (AZ-900/Azure Server Administration (AZ-104)

Responsibilities

Monitor and ensure all network daily operations are maintained and documented including performance, availability, utilization, throughput and latency.
Support, configure, maintain and upgrade network devices, firewalls and servers
Install and integrate new network hardware and firmware, servers and applications.
Update firmware, maintain the documented inventory
Support, configure, maintain and upgrade the Active Directory environment
Support the M365, Azure and Office environment and deployments as tier II network system administration
Mentor the junior IT team and the Network I staff as a senior administrator
Coach support staff and maintain runbooks and knowledge articles to improve faster first-line resolution improvement in IT processes and practices
Manage effective technical support for end users, applications, data systems and infrastructure including off hours and the on-call support schedule as tier II system administration
Support the operational physical security and video systems, standardize deployments and user security devices.
Perform periodic audits and documentation, liaison with security vendors and perform assessments
Support physical security and camera systems with standardized deployments, documentation, and audits
Perform preventive maintenance such as patching, backup checks, failover testing, tunnel checks, capacity reviews, and hardware health checks
Support cloud network design and security, including hub-and-spoke layouts, routing, and secu re inbound and outbound traffic
Maintain, configure and audit the network multi-function printers, print servers and networked print devices
Install, configure and maintain the wireless infrastructure. Perform audits and document wireless services
Develop and update network mapping documentation across the LAN and WAN.
Maintain and confirm wireless coverage and performance through regular reviews and audits
Ensure compliance with relevant regulations and industry standards related to data privacy, security, and network operations
Support disaster recovery and backups for critical network and system services
Enforce change control and keep accurate documentation for configurations, changes, incidents, and resolutions
Provide senior escalation support for major outages, leading triage, re covery, and root-cause analysis
Stay updated on emerging networking technologies and industry trends to drive continuous improvement

Benefits

Medical
Flexible spending
Dental
Vision
Life
AD&D
Disability
Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)