Network Administrator II

ValidaTek•Stennis Space Center, MS

9d•$68,075 - $113,459

About The Position

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com Summary The Tier 2 support candidate will provide second level support to troubleshooting issues on the network and supporting the customer. The Tier 2 support candidate will provide support in a 24/7/365 Network Operations Center (NOC) environment and report to the Shift Supervisor. Tier 2 support areas include network management, enterprise operations monitoring, network incident service response, create and update network mapping, coordination with external users outside the NOC, policy input, and reporting.

Requirements

High School diploma
4-8 years of experience providing IT support and customer services
Must have experience troubleshooting advanced network issues and identifying resolutions
Must have experience with enterprise performance monitoring, e.g. Solarwinds, Cisco Prime, Riverbed
Must have experience with database alert monitoring, e.g. Oracle, SCCM
Must have trouble ticket management experience (ServiceNow experience a plus)
Must have network event management experience, e.g. SolarWinds, SPLUNK
Flexible/adaptable to NOC environment
Must have excellent customer service and interpersonal skills

Nice To Haves

Associate degree preferred
Service Management experience and familiarity using the ITIL and/or CMMI framework a plus
Must have trouble ticket management experience (ServiceNow experience a plus)
Current Secret Clearance a plus
Current DHS or USCIS suitability a plus

Responsibilities

Responsible for collecting data on incidents and providing accurate descriptions, work performed, to steps to identify root causes.
Responsible for opening, processing, and resolving trouble tickets.
Responsible for compiling and managing discrepancy reports, which contain operational devices not reporting data, enterprise management services incorrectly analyzing data, etc.
Maintain and verify accuracy of the network and it’s attached assets using Cisco Prime, OpNet, Solarwinds, and Riverbed.
Maintain/monitor network devices.
Monitor the WAN.
Monitor firewalls, security of appliances, and ensure that devices are receiving alerts.
Compile and maintain datacenter backups using NetBackup and report if any jobs did not complete successfully.
Update changes to the backup jobs in the daily report
Work with a variety of Government and contractor personnel to troubleshoot and resolve issues including Service Desk, Security Operations Center (SOC), Enterprise Operations Center (EOC), and local area staff throughout CONUS and OCONUS locations.
Coordinate information with the Service Desk personnel for network outages and other end user support.
Coordinate with NOC deployment team for both new circuit installations and circuit outages.
Assist in providing Audit Reports, Baseline Reports, Shift Transition Reports, Incident Analysis Reports, Notification Reports, etc.
Provide information to the Shift Supervisor to meet reporting requirements.
Apply industry and Government standards and best practices, as appropriate.
Perform other duties and special projects as assigned.