Network Administrator I

U.S. Renal Care • Plano, TX

2d

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be
assigned.

Provides support to the helpdesk for escalated network/telephony issues.
Support includes responding to user inquiries, questions & requests, usually
by phone and/or email, but occasionally in person.
Provides dispatch coverage for coordinating network assignments, priorities,
job schedules, completions and user notifications and follow up.
Handles some network preventative maintenance tasks.
Serves as initial point of contact from the IT department for the IT
helpdesk.
Primarily incident based workload but also able to handle low and medium
level project based work.
Able to respond to network outages and perform basic network/telephony
troubleshooting.

Requirements

• High school diploma and 1+ years of IT support experience or completion of IT related undergrad courses
• Must have a fundamental understanding of networking and telephony.
• Must have an ability to diagnose problems and make decisions to assure prompt resolution.
• Proficient with basic networking concepts such as NAT, DHCP, DNS, routing, switching, spanning--tree, VPN, wireless and more.

Nice To Haves

• A+, Network+, or CCNA certification a plus
• Previous experience in a network support role is a plus.
• Considerable skill in Visio or another application to create diagrams.

Responsibilities

• Provides support to the helpdesk for escalated network/telephony issues.
• Support includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person.
• Provides dispatch coverage for coordinating network assignments, priorities, job schedules, completions and user notifications and follow up.
• Handles some network preventative maintenance tasks.
• Serves as initial point of contact from the IT department for the IT helpdesk.
• Primarily incident based workload but also able to handle low and medium level project based work.
• Able to respond to network outages and perform basic network/telephony troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees