Network Administrator 3, Digital Technology Solutions

University of Cincinnati•Cincinnati, OH

41d•Onsite

About The Position

Design, develop, support, maintain, monitor, and implement the university's enterprise data, voice, and wireless networks. Work with other senior members of the network operations staff to provide escalated incident support, fulfill complex customer requests, assist in researching new technologies, contribute to development of solutions for network expansion, and growth. Coordinate the deployment of network hardware and configurations as part of the department's ongoing initiatives.

Requirements

Associate's Degree in Computer Science, Information Technology, Computer Engineering, or related field.
Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Valid driver's license with an acceptable record.
Four (4) years of advanced level experience working with networking hardware and software including network design and implementation.
Possess a thorough understanding of commonly used networking concepts, practices, and procedures.

Nice To Haves

CCNA Collaboration.

Responsibilities

Design, develop and provide escalated support for networking technology, including LAN/WAN (wired switches and routers), WLAN (wireless access points and controllers), network security (VPN, firewalls, and authentication systems), network support (DNS/DHCP, network management), and telephony (VoIP) services; specific duties will vary according to the life cycle and the technical complexity of the network and associated hardware and software.
Plan, design, configure, maintain, and manage enterprise network devices; travel throughout the university's campuses and to other remote facilities as necessary.
Monitor and analyze network activity to ensure optimal network usage, and performance; establish and operate network test facilities; test and evaluate network systems to eliminate problems and make improvements.
Evaluate new technologies to optimize network capacity, efficiency, and performance; suggest improvements to leads and manager.
Work with clients, technical staff and vendors on service request fulfillment, network implementation, optimization, and ongoing management.
Troubleshoot system failures escalating to senior technicians or vendors as appropriate; receive escalated incident reports and work with Network Operations team members and other departments to resolve problems.
Participate in an after-hours Tier 3 on-call rotation responding to network outage emergencies as defined in the department's standard operating procedures; serve as the emergency escalation contact for Tier 2 support.
Create and maintain a disaster recovery and backup & restore plan for vital network components, implementing when necessary.
Ensure the security of the university's network by implementing the policies and practices that prevent and monitor unauthorized access, misuse, or denial of service to a computer or other network-accessible resources.
Develop and maintain documentation for network systems to be used by other engineers or the university community.
Serve as seasoned and proficient professional sharing attained knowledge with peers.
Perform related duties based on departmental need. This job description can be changed at any time.

Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance.
Comprehensive Tuition Remission
UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.
Robust Retirement Plans
As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position.
Real Work-Life Balance
UC prioritizes work-life balance with a generous time-off policy, including:
Vacation and sick time
11 paid holidays and additional end-of-year paid time off (Winter Season Days)
6 weeks of paid parental leave for new parents
Additional Benefits Include:
Competitive salary based on experience
Comprehensive health coverage (medical, dental, vision, prescription)
Flexible spending accounts & wellness programs
Professional development & mentorship opportunities