Network Activations Representative

Granite Telecommunications LLC•Quincy, MA

48d

About The Position

Granite has an immediate need for associates in the Managed Services department to work on configurations and activations of our managed services products. We are looking for representatives, preferably with experience in network routing and switching or relevant technical background willing to learn and excel in the field. This individual will be responsible for contributing to the technical implementation of our SDWAN and Security products at customer locations, from strategic planning and order configurations through to turning up and troubleshooting network devices. This position offers talented technical individuals the opportunity to work with some of the leading Security and SDWAN products on the market and fine tune their skills in a specialized expertise.

Requirements

Entry level experience with network security and SDWAN products and concepts; Fortinet, Juniper, etc
Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
Experience in customer facing technical support roles
Ability to work independently and make judgement calls to resolve issues
Strong organizational skills, goal-oriented
Excellent multitasking ability
Demonstrative critical thinking and analytical problem-solving skills
Availability to work overtime if required
Solid work ethic

Nice To Haves

CCNA/CCNP certification or equivalent
Fortinet NSE certification or equivalent
Bachelor's Degree in Computer Science, Network Design, Network Security or related field
Experience with coding and automation platforms such as Python, Javascript or similar
P2 Clearance / Government Agency Clearance

Responsibilities

Work with internal resources to implement Managed Services solutions in the field
Create configuration modifications alongside engineering to support project scale and execution
Reconfigure devices as needed in troubleshooting environment
Act as first level of troubleshooting during initial site turn up
Develop and promote subject matter expertise and platform proficiency
Work directly with customers on calls to facilitate network deployment
Provide Day 1 Support for SDWAN and Security products at customer locations

Benefits

onsite fully equipped state of the art gyms for employees at zero cost
insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more

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