About The Position
At Oracle NetSuite, we believe transformation is not optional—it’s essential. For over 25 years, NetSuite has been at the forefront of cloud ERP innovation, helping more than 30,000 customers run leaner, more agile businesses on a unified, cloud-based platform. As part of Oracle, NetSuite continues to transform how organizations operate by delivering scalable, intelligent solutions without the overhead of legacy on-premise systems. Our teams work hard, move fast, and take pride in delivering real impact for our customers—celebrating wins along the way. About the Role NetSuite Customer Success (CS) is seeking an experienced Senior Principal Consultant to join our Professional Services team focused on Apparel, Footwear, and Accessories (AFA) industry. This role delivers ERP implementations and optimization engagements using the SuiteSuccess methodology for customers across North America. This position sits within the NetSuite Customer Success – Delivery / Professional Services organization and is responsible for leading end-to-end NetSuite implementations, phase upgrades, module deployments, and optimization or health-check engagements that result in high-value, project-based outcomes. As a Principal Consultant, you will operate independently with ownership for overall engagement outcomes, working closely with Project Managers and consulting teams to deliver high-quality, fit-for-purpose solutions. Soft skills and professional maturity are essential—you must be capable of navigating complex client situations and collaborating effectively across internal and external teams. In addition to core ERP delivery responsibilities, this role will increasingly support AI-enabled business transformation by helping customers identify, design, and adopt AI capabilities embedded within NetSuite and integrated business applications to drive efficiency, insight, and measurable outcomes.
Requirements
- 5 or more years of cumulative relevant experience to include significant ERP solution functional implementation and/or administration.
- (5–7 years of experience relevant to this position, including 2 years of consulting experience preferred.)
- Strong ERP functional consulting background with experience leading customer-facing implementations, manufacturing, retail, or apparel industry experience is a plus.
- NetSuite platform experience strongly preferred; experience with competing ERP platforms will be considered.
- Consulting experience with demonstrated ability to lead workshops, manage stakeholders, and deliver executive-ready communications.
- Strong written and verbal communication skills.
- English language read/write/speak proficiency.
Nice To Haves
- NetSuite certifications (SuiteFoundation, ERP Consultant, SuiteCloud Developer) and/or cloud certifications (OCI or equivalent).
- Ability to guide customer based on NetSuite leading practices.
- Experience implementing AI/ML or generative AI capabilities integrated with business applications (e.g., ERP, CRM, commerce, supply chain, or analytics platforms).
- Experience with OCI Generative AI services and/or NetSuite AI features (e.g., Text Enhance, Intelligent Item Recommendations, Demand Planning, AI Connector/MCP).
- Experience defining KPI frameworks for AI-enabled or automation use cases, such as accuracy lift, cycle-time reduction, revenue growth, or COGS impact.
- Domain expertise in consumer goods, retail, or e-commerce, including pricing, assortment, omnichannel, matrix inventory, and supply/demand planning.
- Proven track record leading medium to large ERP programs with cross-functional and technical complexity.
- Experience mentoring or coaching consultants within delivery engagements.
- Ability to travel as needed.
Responsibilities
- Lead and deliver NetSuite implementation and optimization engagements (SuiteSuccess and tailored deployments) for Retail customers with an Apparel focus, ensuring quality, scope adherence, and customer satisfaction.
- Gather, analyze, and validate customer business requirements and translate them into scalable NetSuite solution designs.
- Architect and configure NetSuite solutions to meet customer business objectives, including advanced workflows, automations, reporting, and integrations.
- Define detailed functional requirements and collaborate with technical resources (internal teams or partners) to design, test, and deploy integrations and advanced configurations.
- Support AI-enabled use cases as part of ERP programs, including workflow automation, insights, and decision support embedded within NetSuite and connected applications.
- Foster cross-functional collaboration by building reciprocal relationships with other business units and partners, identifying, and integrating synergies to enhance overall project delivery.
- Proactively identify opportunities to innovate and drive improvements in delivery processes, leveraging business insights and encouraging creative solutions within the team.
- Monitor and analyze team performance metrics, coach team members towards optimal productivity, and ensure timely achievement of delivery and quality goals.
- Contribute to the continual enhancement of Oracle knowledge resources by sharing best practices and lessons learned, and actively participating in professional communities within Oracle.
Benefits
- Opportunity to work remotely while partnering with a dynamic, collaborative NetSuite Professional Services team.
- Engagements across diverse Products industry customers with complex business challenges and transformation goals.
- Ongoing professional growth through real-world problem solving and continuous learning at the intersection of cloud ERP, data, and applied AI.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
