NetSuite OMS Administrator
About The Position
We are seeking an experienced NetSuite Administrator to join our Operations team. In this role, you will be responsible for the management of NetSuite and its integrated systems, playing a critical role in enabling operational continuity across our Ecommerce team which encompasses Customer Service, Order Processing, Procurement, Delivery and Logistics, and Warehouse Management. You will manage the NetSuite environment to ensure streamlined processes, improved operational efficiency, and ability to provide exceptional customer support. Day-to-day duties will be determined by partnering with Operations, Customer Service and Procurement to ensure the NetSuite systems are configured now and, in the future, to drive the efficiencies needed to meet strategic business goals. Beyond the Operations, CS and Procurement teams, you'll collaborate with our Finance, Merchandising, Product, and Technology teams to ensure seamless integration across all business operations. This role involves gathering requirements, exploring solutions, providing ongoing support and guidance based on your knowledge of NetSuite and continuing to educate internal teams about new possibilities. This full-time position reports to the SVP of Operations and is located in Boise, ID expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in-office.
Requirements
- Minimum of 5 years of experience as a NetSuite Administrator or similar role with demonstrated growth in responsibility
- Experience with NetSuite SuiteScript, SuiteFlow, and SuiteTalk
- Experience working with multi-subsidiary NetSuite environments
- NetSuite Administrator Certification (or desire to obtain)
- Strong understanding of order Ecommerce Operations, including fulfillment, inventory management, procurement, and customer service
- Excellent problem-solving skills, and solid grasp of complex business processes and finance fundamentals
- Strong project management skills, and the ability to communicate and collaborate with cross-functional teams -both technical and non-technical
- A customer-focused mindset that helps both internal teams and external partners meet shopper needs
- Detail-oriented
Nice To Haves
- Knowledge of additional NetSuite modules (Inventory, WMS, Finance)
- Experience with RESTful APIs and third-party integrations
- Additional certifications (e.g., SuiteCloud Developer, NetSuite SuiteFoundations)
- Experience with change management in enterprise environments
- Experience with international e-commerce operations
- Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions
Responsibilities
- Ensure NetSuite processes align with business requirements and workflows
- Suggest workflows, and integrations to automate tasks and enhance functionality
- Ensure comprehensive documentation for all system processes, and configurations
- Manage user account/ role creation and security settings
- Be an expert on integration between NetSuite and other company resident systems like CRM (Gladly), eCommerce platforms (SAP Commerce Cloud), or internally developed systems
- Ensure configurations support desired outcomes and advise on system changes
- Assist in planning system upgrades and integrations
- Be the “go-to” resource for the latest NetSuite features and best practices related to Operations, CS and Procurement
- Deliver training sessions and technical support to internal users
- Troubleshoot problems, recommend and support solutions
- Support Change Management
- Generate suggested key performance indicators (KPIs) such as order volume, fulfillment rates, shipping costs, etc.
- Analyze data to identify areas for improvement and make recommendations for process optimization
Benefits
- Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
- Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
- Up to $2,000 annual funding toward HSA accounts
- Medical, transit, dependent care FSA
- Infertility coverage offered on all medical plans
- Generous parental leave program and flexible return options
- Company-paid life and AD&D insurance
- Company-paid short and long-term disability insurance
- 401(k) with dollar-for-dollar company match up to $4,000 per calendar year
- Employee Assistance Program (EAP) and other mental health and wellness perks
- Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
- Paid 5-week sabbatical leave after 10 years of employment
- Annual continuous learning benefit up to $1,000 per person, per fiscal year
- Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
- Generous team member merchandise discount
- Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
