NetSuite Consulting Technical Manager - Process Manufacturing

Oracle

23h • Remote

About The Position

NetSuite Customer Success (CS) is seeking an experienced Consulting Technical Manager to join our Professional Services team focused on Process Manufacturing delivery. This role delivers ERP implementations and optimization engagements using the SuiteSuccess methodology for customers across North America.
This position sits within the NetSuite Customer Success – Delivery / Professional Services organization and is responsible for leading end-to-end NetSuite implementations, phase upgrades, module deployments, and optimization or health-check engagements that result in high-value, project-based outcomes.
As a Consulting Technical Manager, you will operate independently with ownership for overall engagement outcomes, working closely with Project Managers and consulting teams to deliver high-quality, fit-for-purpose solutions. Soft skills and professional maturity are essential—you must be capable of navigating complex client situations and collaborating effectively across internal and external teams. In addition to core ERP delivery responsibilities, this role will increasingly support AI-enabled business transformation by helping customers identify, design, and adopt AI capabilities embedded within NetSuite and integrated business applications to drive efficiency, insight, and measurable outcomes.

Requirements

• 7 or more years of cumulative relevant experience to include significant ERP solution functional implementation and/or administration.
• (5–7 years of experience relevant to this position, including 2 years of consulting experience preferred.)
• Strong ERP functional consulting background with experience leading customer-facing implementations, Process Manufacturing industry experience is a plus.
• NetSuite platform experience strongly preferred; experience with competing ERP platforms will be considered.
• Consulting experience with demonstrated ability to lead workshops, manage stakeholders, and deliver executive-ready communication, Project leadership is a plus.
• Strong written and verbal communication as well as presentation skills.
• English language read/write/speak proficiency.

Nice To Haves

• NetSuite certifications (SuiteFoundation, ERP Consultant, SuiteCloud Developer) and/or cloud certifications (OCI or equivalent).
• Experience with batch manufacturing environments including lot traceability
• Familiarity with formula management and manufacturing concepts
• Expertise with BlendApps is also a plus.
• Ability to guide customer based on NetSuite leading practices.
• 2+ years’ experience implementing AI/ML or generative AI capabilities integrated with business applications (e.g., ERP, CRM, commerce, supply chain, or analytics platforms).
• Experience with OCI Generative AI services and/or NetSuite AI features (e.g., Text Enhance, Intelligent Item Recommendations, Demand Planning, AI Connector/MCP).
• Experience defining KPI frameworks for AI-enabled or automation use cases, such as accuracy lift, cycle-time reduction, revenue growth, or COGS impact.
• Proven track record leading medium to large ERP programs with cross-functional and technical complexity.
• Experience mentoring or coaching consultants within delivery engagements.
• Ability to travel as needed. Could be up to 50%.

Responsibilities

• Lead and deliver NetSuite implementation and optimization engagements (SuiteSuccess and tailored deployments) for Process Manufacturing industry customers, ensuring project quality, adherence to scope, and high customer satisfaction.
• Gather, analyze, and validate customer business requirements, translating them into robust and scalable NetSuite solution designs.
• Architect and configure complex NetSuite solutions that meet customer business objectives, including advanced workflows, automations, reporting, and integrations.
• Define detailed functional requirements, collaborating with both internal technical resources and external partners to design, test, and deploy integrations and advanced configurations.
• Champion continual process improvement and knowledge sharing by leveraging and contributing to Oracle’s knowledge base, and actively participating in professional communities.
• Support AI-enabled use cases as part of ERP programs, including workflow automation, insights, and decision support embedded within NetSuite and connected applications.
• Foster cross-functional collaboration by building reciprocal relationships with other business units and partners, identifying, and integrating synergies to enhance overall project delivery.
• Proactively identify opportunities to innovate and drive improvements in delivery processes, leveraging business insights and encouraging creative solutions within the team.
• Monitor and analyze team performance metrics, coach team members towards optimal productivity, and ensure timely achievement of delivery and quality goals.
• Contribute to the continual enhancement of Oracle knowledge resources by sharing best practices and lessons learned, and actively participating in professional communities within Oracle.

Benefits

• Opportunity to work remotely while partnering with a dynamic, collaborative NetSuite Professional Services team.
• Engagements across diverse Process Manfuacturing industry customers with complex business challenges and transformation goals.
• Ongoing professional growth through real-world problem solving and continuous learning at the intersection of cloud ERP, data, and applied AI.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed