NetSuite Analyst

Zoro•Chicago, IL

1d•Hybrid

About The Position

As a NetSuite Analyst you will be responsible for supporting and monitoring the operational aspects of the NetSuite platform for the business. This includes maintaining users, roles, and associated permissions; designing and implementing searches and reports; process monitoring; testing and troubleshooting; and managing configuration changes. Once familiarized with Zoro processes, you’ll rotate the on-call duties and serve as an escalation contact for L1 (level 1) service incidents. As a NetSuite Analyst you must have very strong written and oral communication skills, be highly organized, and capable of multitasking and managing projects. The NetSuite Analyst will need to have balanced knowledge and abilities from both a functional and technical skill set and be comfortable training users.

Requirements

Associate’s Degree in Business, Accounting or equivalent related experience.
1+ years’ experience with the NetSuite platform or equivalent related experience.
Knowledge of promotions, supply chain, pricing, and accounting principles.
An enjoyment of technical challenges and eagerness to explore new approaches.
Proficient with change management processes, policies, and principles.
An Agile mindset with the ability to adapt to changing priorities and requirements in addition to participating in retrospectives focused on identifying contributing causes and providing actionable solutions to prevent them from reoccurring.
Fault analysis/determination and problem-solving skills are a must.
Ability to effectively communicate technical issues and status to technical and non-technical audiences.
Excellent communication, and documentation skills leveraging the Atlassian Stack (JIRA, Confluence), ServiceNow and/or SolarWinds Service Desk.
An understanding of production environments, including the requirement for high availability and team-oriented 24x7 support capabilities.
Military education or experience may be considered in lieu of civilian requirements listed.

Nice To Haves

NetSuite SuiteFoundation certification is a plus but not required.

Responsibilities

Identify and resolve operational issues with the NetSuite platform.
Resolve support tickets and follow up on outstanding tickets.
Aid teams with their NetSuite integrations across the business.
Regularly monitor the health of the NetSuite platform.
Actively identify opportunities to leverage NetSuite functionality to improve efficiency.
Design and develop saved searches, financial reports, KPIs, or dashboards.
Support the deployment and validation of NetSuite customizations.
Create and maintain detailed documentation for customizations and other enhancements.
Maintain user roles and permissions adhering to regulatory requirements.
Perform miscellaneous duties as required.

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
At least 18 paid time off days annually for full-time employees and 6 company holidays per year
6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
Employee discounts and admission to various civic and cultural institutions around Chicago
Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

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