Netscaler SME/Network Admin.

Empower AI Inc.

74d

About The Position

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Requirements

• Public Trust Clearance and ITILv4 Foundation Certification by start date.
• 3+ years of experience managing NetScaler.
• Previous experience managing NetScaler in a large enterprise environment.
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Previous experience supporting and operating Software-Defined Wide Area Networks (SD-WAN) sites.
• Design and develop solutions to complex applications problems, system administration issues, or network concerns.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.

Nice To Haves

• Proficient in configuring the following protocols: BGP, OSPF, EIGRP, and Static routes.
• Previous experience with NetScaler.
• Familiar with SD-WAN architectures such as VMware (VeloCloud).
• Design network architecture for Software Design Access / Software Defined Networks, utilizing Cisco DNA Center.
• Cisco Certified Networking Professional (CCNP) or Cisco Certified Networking Associate (CCNA).
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments.
• Familiarity with the following technologies: Active Directory, Windows, ServiceNow, Network Monitoring Systems (Solarwinds), Cisco Prime, LAN/WAN control protocols.
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow.

Responsibilities

• Oversee and implement switch provisioning (configuration) and implementation across multiple sites, including coordinating cutover logistics and change management.
• Establish network monitoring for newly installed and replaced equipment.
• Act as escalation point for all NetScaler incidents, engineering requests and operational support.
• Support and operate Software-Defined Wide Area Networks (SD-WAN) sites.
• Support and maintain network equipment and configuration (routers and routing).
• Manage the LAN/WAN routing protocol between the routers and perform port management, network capacity management (including planning and trending).
• Provision and configure switches and routers.
• Utilize and implement network orchestration tools and techniques to facilitate automated and consistent configurations, management, testing, deployment, and operations of physical and virtual devices within the network.
• Manage status, errors, and inbound and outbound traffic statistics of all routing interfaces, bandwidth utilization, and errors of all inbound and outbound LAN/WAN circuits.
• Make technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis.
• Provide technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems.
• Analyze, diagnose, and recommend solutions to complex problems.
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
• Generate/update network documentation in coordination with the onsite installation resources.
• Establish and maintain effective working relationships with associates and client personnel at all levels.
• Produce knowledge base articles and SOPs.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees