NetOps Transport Monitor Intern

Leidos•Norfolk, VA

37d

About The Position

The Leidos DIGMOD team has an opportunity for a Transport Monitor intern to work in 1 of 3 great locations. This opportunity will provide the selected candidate with hands on experience working in an enterprise level Network Operations Center and will boost their knowledge of network topologies, port and protocol usage as well as different vendor devices all while providing services to the Navy Warfighter. This position will be Monday through Friday (0800 to 1700 local time), however there may be occasional temporary assignments to the overnight shifts for familiarization with additional Enterprise Operations such as maintenance actions, etc. Primary Responsibilities The Transport Monitor Team is responsible for monitoring events and incidents that affect Network Transport and service health across the Enterprise, documenting outage information including actions taken to respond to incidents and resolve or escalate any outage. The Current Operations Watch team monitors multiple Transport solutions (WLAN, LAN, and WAN) which are critical to the functionality of our users’ ability to perform their mission on a daily basis. Utilize internal systems to report incidents to leadership. Takes escalations of any alerts/events identified as significant and requiring action. Performs initial assessment and triage on the criticality and impact of events and engages the appropriate processes and personnel if escalation outside Current Operations is required. Provides resolutions to Transport events (WAN and LAN) within set processes and facilitates escalation to higher tiers as required. Interact with outside vendors and specialist WAN/LAN teams to resolve network events and incidents Ability to leverage knowledge of Vendor products used in the environment Execute network infrastructure changes in response to Engineering requirements, Government Directed Actions (GDA’s), and other authorized change orders under the supervision of senior Engineers. Provides support to Site Operations and other external organizations through the use of problem resolution skills and independent decision making. Maintains timely (5 minutes or less) response to network infrastructure warning, critical and fatal event alert notices. Ensures the Critical Situation Manager is apprised of all details regarding any significant events or incidents.

Requirements

Pursuing a Bachelors degree in a Networking IT program through an accredited college
GPA of 3.0 or greater is required
Must have the ability of obtaining a DoD Secret Level Security Clearance which requires US Citizenship
8570 Compliant and/or on track to completing the certification during the intern program, meeting the IAT II level certification requirements
Performs well under pressure and ability to calm end users
Excellent verbal and written communication skills are a must

Nice To Haves

Prior military experience a plus; USMC or USN IT experience preferred
Experience working with ITSM framework, networking technologies and data centers
Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics
An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity
Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members
Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership
Motivated self-starter with the ability to create complex technical reports on analytic findings
Skillsets that are expected to be developed and learned throughout the course of their college program and the internship
Familiarity with ITIL best practices (ITIL Foundations)
Knowledgeable on tools used in an Enterprise organization that aids in Event Management; Incident Management and performance Management including experience with SNMP-based network monitoring tools
Conducting Network Monitoring in a DOD environment and understanding customer communication
Experience in a data center environment
Understanding of Service Level Agreements (SLAs) related to Network Operations
Strong skills with Network WAN and LAN Transport technologies, including MPLS, Routing Protocols, Cisco IOS and IOS XE, VLANs, VoIP, Subnet addressing, and switching protocols
Network hardware configuration and troubleshooting
Hands-on Experience in working with DoD networks, including NIPR and SIPR

Responsibilities

monitoring events and incidents that affect Network Transport and service health across the Enterprise
documenting outage information including actions taken to respond to incidents and resolve or escalate any outage
Utilize internal systems to report incidents to leadership
Takes escalations of any alerts/events identified as significant and requiring action
Performs initial assessment and triage on the criticality and impact of events and engages the appropriate processes and personnel if escalation outside Current Operations is required
Provides resolutions to Transport events (WAN and LAN) within set processes and facilitates escalation to higher tiers as required
Interact with outside vendors and specialist WAN/LAN teams to resolve network events and incidents
Ability to leverage knowledge of Vendor products used in the environment
Execute network infrastructure changes in response to Engineering requirements, Government Directed Actions (GDA’s), and other authorized change orders under the supervision of senior Engineers
Provides support to Site Operations and other external organizations through the use of problem resolution skills and independent decision making
Maintains timely (5 minutes or less) response to network infrastructure warning, critical and fatal event alert notices
Ensures the Critical Situation Manager is apprised of all details regarding any significant events or incidents