NetCredit Customer Service Representative (Remote)
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About The Position
Enova operates various consumer lending brands, each tailored to specific offerings and customer needs. As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand. Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers. This position is entirely remote, but candidates must reside in specific states including Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming. The role requires a commitment to providing quality support and maintaining accurate information for customer accounts, ensuring that all inquiries are handled efficiently and effectively. In this role, you will be responsible for answering inbound calls from customers, addressing their questions, and servicing their needs. You will handle all customer inquiries and requests, thoroughly educating them on our products and services. Your ability to communicate clearly and professionally with customers, co-workers, supervisors, and management will be crucial. You will also be tasked with processing payments, creating payment plans, and performing other account-related tasks to ensure a positive customer experience. Your performance will be measured in a fast-paced, metric-driven environment, where your skills in problem-solving and multitasking will be essential.
