Nest Spa Assistant Manager

BLACKBERRY FARM • Walland, TN

10d • Onsite

About The Position

The main purpose of the Assistant Spa Manager is to assist the Director and Manager of Spa and Wellness in overseeing the successful daily operations of Nest. To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other Team Members and Managers and interact with our guests. Must have the flexibility to work weekends and holidays.

Requirements

• 3 years’ supervisor experience required, spa experience preferred
• Must have excellent verbal skills
• Must be able to communicate effectively with guests, managers, and team members
• Basic knowledge and understanding of math
• Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Be able to lift up to 35 lbs.
• Be able to safely operate a company vehicle or golf cart
• Be able to stand for long periods of time
• Must be able to work well with other Team Members and Managers and interact with our guests.
• Must have the flexibility to work weekends and holidays.

Nice To Haves

• spa experience preferred

Responsibilities

• Scheduling of Spa Therapists and Coordinators
• Respond to time-sensitive guest requests for spa and wellness appointments
• Create and place back bar orders for spa locker room needs
• Responding to activity needs
• Create Cat-C’s as needed
• Oversee all aspects of the spa reception team (coordinators), including: Onboarding and training new coordinators according to Nest SOPs Ensuring accuracy in appointments, charges, and retail sales Conduct semi-annual performance reviews in conjunction with the spa manager Developing and implementing monthly incentives for coordinators and updating results daily
• Work with the Facilities team to ensure Nest. is clean and ready for guests every day
• Maintain common area guest supplies (locker rooms, lounge, etc.)
• Maintain respectful working relationships with other departments
• Work at the desk and in the retail area welcoming and interacting with guests and leading by example
• Motivate the team and ensure policies and procedures are followed
• Become familiar with spa services including massages, body treatments, manicures, pedicures, and facials
• Serve as Manager on Duty
• Must comply with all company policies and procedures.

Benefits

• travel perks and property benefits
• tuition reimbursement
• paid time off with additional paid holidays
• health insurance and flexible spending accounts
• 401k match with profit share
• training and education

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed