NESD - BMC Helix Remedy Developer

General Dynamics-posted 8 months ago

$123,250 - $166,750/Yr

Full-time • Senior

Remote

Transportation Equipment Manufacturing

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Join General Dynamics IT and be a part of the team of men and women that solve some of the world's most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking Advisor level Remedy/Helix Developer to join their team. This is a remote teleworking opportunity! A SECRET CLEARANCE REQUIRED TO START. This position is a Remedy Developer role on the NESD Helix engineering team.

Develop workflow including building forms, fields, and workflow in Developer Studio and Innovation Studio for out of the box ITSM applications and custom solutions.
Coordinate, research, design, develop, test, and maintain BMC Helix/Remedy software and integrated interfaces in a SAAS model.
Multi-task on projects that include customer onboarding, Developer Studio updates, data analysis, report writing/editing, automation and interfaces, and continual service improvement initiatives including building Service Offerings.
Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite.
Gather onboarding or project requirements, write technical documentation, prepare change requests, maintain and update the Production environment, and speak for the Helix team in readiness reviews.
Identify and communicate gaps between out of the box workflow and custom requirements. Work to minimize customization with out of the box recommendations.
Maintain system integrity by utilizing defined configuration control practices and change management processes.
Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, and keep your technical debt to a minimum.
Document requirements, implementation plans, test plans, customizations, JIRA stories, change requests, and incidents.
Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
Participate in on-call rotation, sprint planning meetings, technical implementation reviews, and other requests as applicable.
Work in a team environment and mentor junior level peers.

BS degree; additional years of experience may be considered in lieu of degree.
8+ years of BMC Remedy/Helix developer experience.
BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
Experience with SAAS solutions or AWS Cloud environments.
Experience with BMC Remedy version 20.x or higher.
Experience with ITIL methodologies, ITIL Foundation a plus.
Experience with ITSM/CMDB/DWP process flows.
Expert familiarity in one or more 20.x+ ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporting, Smart IT, or Digital WorkPlace Portal.
Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
Experience working in an Agile project methodology environment. JIRA a plus but not required.
Security+ certification; must be able to obtain within 3 months of start.
Secret clearance.
US Citizenship Required.

Full-flex work week to own your priorities at work and at home.
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from.
Rest and recharge with paid vacation and holidays.

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

NESD - BMC Helix Remedy Developer

Job Search Resources

Tools

Career Hubs

Guides

Company