NEN Specialist

UIC Alaska • Dahlgren, VA

4d

About The Position

Bowhead has a job opening for a NEN Specialist in Dahlgren, VA. The NEN Specialist will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Requirements

• High School diploma or equivalent with two to five (2-5) years of professional experience in a related field
• Must possess the ability to multi-task and teach or assist others with NMCI related issues
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
• Must be able to lift up to 10-15 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically
• Must be able to obtain and maintain a security clearance at the Secret level.
• US Citizenship is a requirement for Secret clearance at this location.

Nice To Haves

• Knowledge of NMCI policies, procedures, terminology, operations, and Enterprise Processes is preferred

Responsibilities

• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Specific support consists of troubleshooting hardware, software, and network related issues.
• Assist users with data migrations whenever the user's system is Tech Refreshed.
• Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Provide public folder management support (e.g., permission and administrator roles).
• Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
• Maintain and develop IT related procedures required to support the organization.
• Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
• Provide input for the preparation of a monthly progress and status report.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED