Neighborhood Watch

BallenIsles Country Club • Heber, UT

39d

About The Position

This position reports directly to the Greeter Services Manager and works closely
with various Department Heads on a regular basis. The Red Ledges Neighborhood
Watch position is tasked with providing a highly visible and responsive security
element to our community.

The ideal candidate is a self-starter and searches for ways to make a positive
impact on the people around them. This person will have excellent customer
service skills, with the ability to manage difficult situations using great tact
and empathy. This person will set and maintain the tone for their team. Negative
attitude or gossip is never acceptable or tolerated from any team member.

Requirements

• Must display exceptional customer service and communication skills
• Must be able to stay calm and cool during times of high pressure and/or stressful situations, including large volume events, challenging situations with a variety of people, impromptu needs of Membership, or Management, etc.
• Must be able to successfully fulfill all duties as required by his/her staff
• Flexible schedule, including nights, holidays, and weekends as necessary

Responsibilities

• Maintain high visibility property patrol
• Protocol followed at all times
• Assure prompt and positive action on all resident complaints, questions, concerns, and suggestions, as well as conduct quality assurance follow-up
• Maintain a safe and secure environment throughout the property as well as clean and organized work area
• Ensure that daily administrative documentation is kept concise and complete at all times
• Maintain all daily assigned equipment in functional and presentable condition
• Respond to all requests for assistance relayed by Members, other Managers, or direct Supervisor
• Complete various assignments as required
• Submit daily reports in timely fashion
• Create and use work order systems when/if necessary
• Uniforms complete and worn properly
• Project an approachable and professional image in personal appearance, manner, and demeanor
• Take pride and care in maintaining the office, all equipment used, and the Red Ledges vehicle
• Provide courteous, efficient, and genuine service to everyone
• Roadside trash removal.
• Inspect and observe all assigned areas of responsibility for suspicious activity, unsafe conditions, persons in need of assistance or any other unusual condition and effectively report all such incidents immediately
• Continuous vehicle and foot patrol of Red Ledges Property
• Report infractions to appropriate manager immediately and take action as directed
• Speed monitoring
• Area of concern monitoring
• Watch for any suspicious activity and possible trespass
• Architectural Committee Support
• Community Association Support
• Emergency Gate Inspection
• Offer directions to visitors and guests as needed
• Pick up trash from each Greeters Cottage daily and take to dumpster
• Assist with team as directed by manager
• Minor member gate maintenance
• Assist with events, projects, parking, signage, and other items as needed to help the Community, the Club, Sales, and our members
• Be approachable, courteous, and professional in all member interactions.
• Remain visible and proactive during patrols.
• Report issues factually and without personal judgment.
• Maintain confidentiality regarding member activities and concerns.
• Prioritize safety: if something feels wrong, document and report immediately.
• Support community values: your role is as much about reassurance and service as it is about vigilance.

Benefits

• Employment opportunities within Red Ledges Club as well as Troon Golf which includes world-class properties in more than 30 countries and 35 American states – Troon is the world’s leading luxury golf development, marketing, and club management company
• Generous medical, dental & vision insurance plans
• 401 (k) Retirement plan
• Complimentary and/or reduced pricing at other Troon properties
• Free golf at our Jack Nicklaus Signature 18-Hole Golf Course as well as the first ever, Jack Nicklaus Golf Park
• Free trail rides at our Equestrian Center
• Team member recognition, where you are rewarded for your hard work
• Employee bowling, team lunches, events, and parties
• Referral program – get paid for bringing a friend to work with you

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed