Neighborhood Office Assistant

Heritage Valley Health System • Ellwood City, PA

237d

About The Position

We are looking for individuals with GREAT customer service skills and the ability to work in a busy environment to join our team! This is a FLOAT position with a combination of 12 and 8 hour shifts, including rotating weekends, totaling 80 hours per pay period. The clinic operates Monday through Saturday from 8:00 AM to 8:00 PM and Sundays from 8:00 AM to 4:00 PM. The role involves performing multiple day-to-day administrative functions to support the operations of convenient care, with an emphasis on exceptional Customer Experience. Duties include greeting and checking in/checking out patients, verifying insurance coverage, reviewing patient registration, answering telephones, taking and returning messages, managing the flow of virtual waiting room walk-in appointments, and distributing incoming mail. The position also requires receiving and responding to routine inquiries following established procedures and serving as a liaison between CRNP providers, MA staff, physician offices, medical facilities, and customers.

Requirements

• High school diploma or GED
• 1 year of experience in a health care organization or equivalent combination of education and experience
• Excellent communication and customer service skills
• Knowledge of communication procedures, typing, and computer skills
• Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment

Nice To Haves

• Prior front desk or concierge experience with excellent customer service focus in a healthcare setting or similar location
• Strong organizational skills with attention to detail
• Strong written and spoken communication skills

Responsibilities

• Greeting and checking in/checking out patients
• Verifying insurance coverage
• Reviewing patient registration
• Answering telephones and taking messages
• Managing flow of virtual waiting room walk-in appointments
• Distributing incoming mail
• Receiving and responding to routine inquiries
• Serving as a liaison between CRNP providers, MA staff, physician offices, medical facilities, and customers

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees