Neighborhood Market Specialist
About The Position
Northern Illinois Food Bank seeks an extraordinarily motivated candidate to join our team as a Neighborhood Market Specialist, supporting the organization’s efforts to provide dignified access to food and resources through the Northern Illinois Neighborhood Market. This full-time role provides administrative, operational, and programmatic support across assigned program areas, including market distributions, home delivery services, order-ahead programs, and on-site wrap-around services, while working collaboratively with staff, volunteers, and community partners to ensure safe and effective service for Neighbors. This Full-Time position is based out of our Northwest Suburban Center (Rockford) location.
Requirements
- Bilingual proficiency in English and Spanish, with ability to communicate effectively with Spanish-speaking Neighbors, volunteers, and partners.
- Strong computer skills and ability to learn new software quickly and efficiently.
- Familiarity with local resources, public benefits, and special events.
- Independent, organized, and able to manage competing operational priorities within a defined scope.
- Food Safety & Sanitation Certification or eligible for training and passing of exam.
- Strong communication, organization, and customer service skills.
- Ability to work well on a diverse team in a fast-paced environment.
- Ability to lift up to 50 lbs; frequent walking, standing, and lifting required.
Responsibilities
- Coordinating assigned Neighborhood Market program areas, including indoor and outdoor distributions, home delivery services, order ahead (locker) programs, and/or wrap-around service logistics.
- Supporting the execution of multiple service models to ensure smooth flow, accurate registration, and a positive Neighbor experience.
- Maintaining accurate client data, registration, and distribution tracking in Link2Feed and other required systems for assigned program areas.
- Observing program operations and communicating issues, trends, or capacity concerns to the Neighborhood Market Supervisor.
- Supporting the integration of community agencies and service providers offering wrap-around services within the Neighborhood Market.
- Coordinating on-site logistics for assigned partners, including space setup, schedules, and alignment with center protocols.
- Partnering with Center team members and the Volunteer Team to identify volunteer needs and support volunteer engagement for assigned programs.
- Facilitating volunteer orientations, tours, and on-site guidance as needed.
- Maintaining compliance with Emergency Food Program (EFP) requirements, food safety standards, and internal procedures.
- Collecting, maintaining, and updating program documentation, confidential records, calendars, and surveys to ensure accuracy and accessibility.
- Supporting cleanliness, safety, and organization of market spaces, order ahead areas, wrap-around service spaces, and client waiting areas.
- Assisting with outreach communications related to Neighborhood Market services, including market updates, order ahead information, and partner offerings.
- Representing the Neighborhood Market at community events, meetings, tours, or donor visits as assigned.
- Being cross-trained to support other center functions as needed.
- Performing other related duties and/or responsibilities as assigned or required.
Benefits
- Flexible Work Environment: We value work-life balance and support flexible work models.
- Comprehensive Benefits: Enjoy medical, dental, vision, retirement plans, paid time off, and more.
- Growth Opportunities: Invest in your career with professional development, career mapping, and leadership training.
- Inclusive Culture: Join a diverse, collaborative team that values equity and belonging.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
