Neighborhood Market Specialist

NORTHERN ILLINOIS FOOD BANK • Rockford, IL

4d • $17 - $21 • Onsite

About The Position

The Northern Illinois Food Bank seeks an extraordinarily motivated candidate to join our team as a Neighborhood Community Market Specialist. This role supports daily operations of the Market, manages client registration and data, oversees volunteer staff, and maintains a resource center connecting clients with local services. This Full-Time position is based out of our Northwest Suburban Center (Rockford) location.

Requirements

• Commitment to alleviating poverty through food assistance; ability to promote the food bank’s mission, vision, and values. Passionate about helping others.
• Independent, self-starter, self-motivated, goal oriented. Able to create, organize, and stick to your own schedule.
• Candidate must be familiar with local service area (Winnebago County).
• Food Safety & Sanitation Certification or eligible for training and passing of exam.
• Strong organization, communication and customer service skills are required.
• Ability to work well on a diverse team in a fast-paced environment.
• Ability to effectively train and communicate with volunteers and visitors to the market.
• Familiarity with local resources, public benefits, and special events.
• Computer skills and knowledge of Microsoft Office software including Word, Excel, and Outlook.
• Must be able to lift up to 50 lbs. Frequent, walking, standing, lifting.

Nice To Haves

• Bilingual in Spanish

Responsibilities

• Coordinate and oversee registration process for indoor and outdoor market distributions, in all weather conditions.
• Coordinate and promote local wrap-around, community-supported social services to increase outreach at the Market.
• Maintain and monitor monthly distribution and client statistics in custom software (Link2Feed).
• Able to learn software quickly and efficiently.
• Maintain Market adherence to matters of compliance with all Emergency Food Program (EFP) requirements.
• Maintain secure and confidential clientele data records, surveys, and calendars in a timely manner.
• Monitor office inventory and supplies and place orders as needed.
• Collaborate with Volunteer Team to recruit and supervise volunteers and volunteer groups, ensuring accurate reporting of volunteer hours.
• Collaborate with Operations Team members on volunteer needs for the WCM.
• Assist Philanthropy Team with securing funding for the market by representing the WCM at meetings with donors, the community, and other stakeholders.
• Maintain safety and cleanliness of the center space, wrap around services cubicles, and client waiting areas.
• Collect and maintain Market documentation and information. Update Market procedures in manual as well as respective folders. File paper and e-documents for staff to access and utilize, updating as needed.
• Be cross trained for other center duties, as backup if needed.
• Perform other related duties and/or responsibilities as assigned or required.

Benefits

• Flexible Work Environment: We value work-life balance.
• Comprehensive Benefits: Enjoy medical, dental, vision, retirement plans, paid time off, and more.
• Growth Opportunities: Invest in your career with professional development, career mapping, and leadership training.
• Inclusive Culture: Join a diverse, collaborative team that values equity and belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees