Neighborhood Engagement Coordinator - Clover Place

DESC•Seattle, WA

59d

About The Position

We are looking for an energetic and dynamic Neighborhood Engagement Coordinator to join our Permanent Supportive Housing Teams. This role will be supporting Clover Place. In this role, you will work alongside other building staff to build relationships with our clients, other service providers and community members, and people seeking resources near these sites. We have a lot of neighbors who are curious, supportive and sometimes concerned about our program operations. Maintaining good relationships in every neighborhood is important to us, our tenants and clients, supporters, and partners. This position is highly independent, requiring creative thinking, excellent interpersonal relationships, and strong conflict resolution skills. If you are interested in providing critical survival services as part of a large team committed to serving our most vulnerable neighbors, then this is the role for you!

Requirements

At least 1 year of experience in human services (paid or volunteer), preferably working with adults. challenged by homelessness, mental illness and/or substance use disorder (SUD).
Basic understanding of homelessness and various characteristics of homeless adult populations.
Ability to communicate and work effectively with staff from various backgrounds and disciplines.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients.
Commitment to the harm reduction model and to incorporating harm reduction into all aspects of the position.

Nice To Haves

Experience in security or milieu management.
Experience with mental illness and/or substance use disorder (SUD).

Responsibilities

Build relationships with nearby neighbors and businesses who may not be familiar or comfortable with DESC’s clientele. This may include, but is not limited to, providing education about this population, offering empathetic listening, and helping address any non-emergent problems that may arise between our clients and other members of the community.
Serve as DESC community engagement resource for program managers and onsite neighborhood coordinators. Create and manage communication strategies and resources for DESC program managers; conduct periodic team training on neighborhood relations.
Develop successful working relationships with law enforcement, fire department, and other emergency personnel to ensure that client needs are met, and that emergency services are being utilized appropriately. Set up a regular check in with them for updates
Provide engagement, resources, and referrals for non DESC tenants in the surrounding area
Track complaints and bring leadership roles together to track trends within the programs
Prepare presentation materials for and hold neighborhood and community advisory meetings; communicate with neighbors through neighborhood newsletters as needed. Elevate meeting minutes to Housing Leadership Team.
Proactively outreach and offer resources and referrals to those that are camping or staying outside on the streets of the neighborhood to connect them to services.
Maintain the safety and security of clients and premises by proactively canvassing around the building premises and communicating/enforcing agency rules and policies.
Discourage and report predatory and/or illicit behaviors.
Act collaboratively with staff and clients to improve the safety and cleanliness of the building premises. Actively participate in staff meetings and in-service training(s).
Other responsibilities as assigned.