NEIDL IT SYSTEMS SPECIALIST, National Emerging Infectious Disease Lab

Boston University • Boston, MA

45d

About The Position

Boston University's National Emerging Infectious Diseases Laboratories is seeking a critical-thinking, diligent, driven technology professional to join our innovative and inclusive community. NEIDL IT supports the computing needs of the institutes unique research and operations, in close collaboration with institute faculty, staff, and students. The IT Systems Specialist primarily provides direct client support for requests and issues and configures systems for research and operations. This typically involves recommending technical solutions; educating clients on available tools; and installing, maintaining, and troubleshooting Windows and Mac computers and software. There will be opportunities to contribute to special technology projects supporting the NEIDLs unique work. The ideal candidate has client-facing IT experience, offers excellent customer service with a service-oriented approach, and enjoys making a difference while collaborating with colleagues in diverse roles.

Requirements

• Deep familiarity with Windows and MacOS operating system use and management.
• Comfortable with installing, configuring, and upgrading Windows and Mac systems.
• Proven track record in troubleshooting hardware, software, OS, and network issues while employing thoughtful strategy and communication.
• Familiarity with Microsoft Office and common desktop software, Microsoft Teams, Zoom, and Active Directory.
• Experience with tools leveraged in enterprise environments for delivering support and system management - such as for remote assistance, asset management, deployment and mobile device management, patching, virus protection, and encryption (e.g., BeyondTrust Bomgar, Quest KACE, Microsoft Deployment Toolkit).
• Familiarity with wired/wireless networking principles, such as TCP/IP and application protocols, and how they play a role in normal computer use.

Benefits

• Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!
• Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees