NDNH Community Engagement Specialist
About The Position
The New Home Community Engagement Specialist ( CES) is to ensure a safe and welcoming environment for The New Home residents through the implementation and monitoring of house rules pertaining to resident conduct, fire safety, room conditions, conflict resolution, and curfew restrictions. The CES conducts house and room checks, answers the telephone, greets visitors, accommodates new residents as they transition into the space, prepares a home report at the end of each shift, manages sign-in logs, responds to emergencies to ensure that, if necessary, residents are evacuated safely and efficiently, and responds to residents needs and request. The CES is to communicate and support all residents in a trauma informed manner. The CES is to effectively communicate with the house manager, other staff, and perform other duties as assigned.
Requirements
- High School Diploma or GED.
- Prior residential, social service, or customer service work experience.
- Must have computer skills in Microsoft Word and Excel Programs and be proficient in and the ability to utilize the internet.
- As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter.
- Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
- Candidate must have, an understanding of, appreciation and support for the Mission of The Salvation Army.
Responsibilities
- ensure a safe and welcoming environment for The New Home residents through the implementation and monitoring of house rules pertaining to resident conduct, fire safety, room conditions, conflict resolution, and curfew restrictions
- conducts house and room checks
- answers the telephone
- greets visitors
- accommodates new residents as they transition into the space
- prepares a home report at the end of each shift
- manages sign-in logs
- responds to emergencies to ensure that, if necessary, residents are evacuated safely and efficiently
- responds to residents needs and request
- communicate and support all residents in a trauma informed manner
- effectively communicate with the house manager, other staff, and perform other duties as assigned
Benefits
- Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
- Employer funded Pension Plan (company contributions begin after 1 year of employment)
- Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
- Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
- Flexible Spending Accounts
- Remitted Tuition Program
- Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
- a job with a good purpose!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
