NDAA Service Desk Associate | Temporary
About The Position
The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person-mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University's mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you! The Notre Dame Alumni Association (NDAA) is searching for a new team member to serve as a Service Desk Associate to provide technical support to alumni, parents, friends and volunteers including supporting our core alumni communities platform (myNotreDame), alumni Gmail, and more. This position provides Tier 1 technical support to the Alumni and Friends of the University as well as to our volunteer leaders and is a member of the Information Technology (IT) team. The position requires strong communication and customer service skills, high attention to detail and organizational skills and an aptitude to learn new technology to best care for our customers.
Requirements
- High School diploma or equivalency
- Demonstrated customer service experience
- Strong project management skills, including the ability to juggle multiple priorities and meet tight deadlines with exceptional time management and organizational abilities
- Proficient verbal and written communication skills
- Highly self-motivated with a proactive approach, capable of quickly adapting to changing priorities and learning new tasks
- Proficiency in Google Workspace (Google Suite), Zoom, and a willingness to adopt and learn new software tools
- Must be authorized to work in the United States without visa sponsorship
Nice To Haves
- Experience using ServiceNow or similar help desk software
- Background in Computer Science or related technical coursework
Responsibilities
- Provide End User and NDAA Volunteer Admin Support, including:
- Provide Tier 1 support, responding to incidents and service requests related to NDAA services including, but not limited to myNotreDame and Google
- Work with established procedures for assisting customers in troubleshooting and capturing solutions to their questions. This includes the support of individual alumni and friends as well as technology support for our Notre Dame Clubs and Alumni Groups
- Coordinate with teammates on escalated issues to help identify and define solutions
- Other Duties
- Assist with recurring NDAA Activities such as Reunion, NDAA Board,
- Leadership Conferences, Football Fridays, etc.
- Provide ad hoc contributions to requests from within the NDAA, assist with special projects
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What This Job Offers
Career Level
Entry Level
Industry
Educational Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
