NCOS Specialist Tier 1 (Customer Operations Specialist)
JW LOGISTICS OPERATIONS LLC•Bentonville, AR
23d•$15 - $18
About The Position
Tier 1 Specialists are the front line of NCOS (National Customer Operations Support)—handling inbound customer inquiries, monitoring exceptions, and resolving standard operational issues.
Requirements
- 1–3 years in customer service or operations support
- Strong communication and documentation skills
- Detail-oriented and process-driven
- Comfortable in fast-paced environments
- Excel
- Ability to work flexible shifts, including nights/weekends as needed for coverage
- Reliable, proactive, and customer-focused mindset with emphasis on accountability and performance improvement
Responsibilities
- Answer inbound calls, emails, and system alerts
- Resolve standard delivery, routing, and service issues
- Update customer and internal systems in real time
- Follow SOPs and escalation guidelines
- Provide professional, calm customer communication
- Identify repeat issues and flag trends
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
