NCOS Shift Supervisor

JW LOGISTICS OPERATIONS LLCBentonville, AR
$50,000 - $75,000

About The Position

Shift Supervisors are responsible for real-time execution during their assigned shift, ensuring service levels are met and issues are escalated correctly.

Requirements

  • 3–5 years in customer operations or logistics support
  • Prior team lead or supervisory experience
  • Strong judgment and communication skills
  • Comfortable with real-time operational tools
  • Excel
  • Ability to work flexible shifts, including nights/weekends as needed for coverage
  • Reliable, proactive, and customer-focused mindset with emphasis on accountability and performance improvement
  • Self-directed and self-motivated
  • Sense of urgency
  • Change management
  • Strong interpersonal skills
  • Organized, detail oriented
  • Ethical; respects confidentiality; trustworthy
  • Displays “whatever it takes” attitude
  • Creative and innovative
  • Displays a high degree of competency

Responsibilities

  • Supervise NCOS Specialists during assigned shift
  • Monitor live queues, alerts, and dashboards
  • Validate escalations and route appropriately
  • Provide coaching and quality feedback
  • Document incidents and shift handoffs
  • Ensure SOP compliance at all times
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