NCOS Shift Supervisor
JW LOGISTICS OPERATIONS LLC•Bentonville, AR
•$50,000 - $75,000
About The Position
Shift Supervisors are responsible for real-time execution during their assigned shift, ensuring service levels are met and issues are escalated correctly.
Requirements
- 3–5 years in customer operations or logistics support
- Prior team lead or supervisory experience
- Strong judgment and communication skills
- Comfortable with real-time operational tools
- Excel
- Ability to work flexible shifts, including nights/weekends as needed for coverage
- Reliable, proactive, and customer-focused mindset with emphasis on accountability and performance improvement
- Self-directed and self-motivated
- Sense of urgency
- Change management
- Strong interpersonal skills
- Organized, detail oriented
- Ethical; respects confidentiality; trustworthy
- Displays “whatever it takes” attitude
- Creative and innovative
- Displays a high degree of competency
Responsibilities
- Supervise NCOS Specialists during assigned shift
- Monitor live queues, alerts, and dashboards
- Validate escalations and route appropriately
- Provide coaching and quality feedback
- Document incidents and shift handoffs
- Ensure SOP compliance at all times
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
