NCIS Help Desk Analyst Tier 1 | Active Secret clearance

General Dynamics Information Technology

87d • $22 - $30

About The Position

Transform technology into opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. This position is pending funding. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

Requirements

• Active Secret clearance.
• 2+ years of IT support experience in a Help Desk environment.
• Experience with Cisco switches and routers.
• High School Diploma; AAS preferred.

Responsibilities

• Initiate and resolve service request/problem incidents.
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.
• Work with system administrators and developers to ensure services/incidents are completed.
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full flex work weeks where possible.
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees