NB1565- Branch Supervisor

Northfield Bank

87d • $24 - $31

About The Position

Northfield Bank is seeking a Branch Supervisor for our Boro Park location in Brooklyn, NY. This full-time position involves partnering with the Branch Manager and Assistant Branch Manager to ensure efficient operations of the branch. The Branch Supervisor will act as the first level supervisor, assisting all Tellers with job-related questions and coordinating all sales-related actions. The role requires ensuring that teller staff operates in compliance with Bank policies and procedures, coaching and mentoring staff in building relationships through referrals and cross-selling Bank products and services.

Requirements

• High School Diploma or equivalent required.
• Two-year college degree or 2+ years banking experience, including supervisory experience.
• Proficient with all Teller-related functions, including cross-selling bank products (1+ years experience required, 2+ years preferred).
• Good interpersonal and problem-solving skills (1+ years experience required, 2+ years preferred).
• Good computer skills (1+ years experience required, 2+ years preferred).
• Ability to multi-task effectively (1+ years experience required, 2+ years preferred).
• Supervision of staff (1+ years experience required, 2+ years preferred).
• Operating an Adding Machine required.
• Must be able to stand for prolonged periods of time.
• Ability to lift and transfer coin bag (approximately 30 lbs).

Responsibilities

• Assist all staff with any job-related questions, ensuring compliance with Bank policies and procedures.
• Partner with Assistant Manager and Branch Manager, assuming authority in their absence to ensure daily branch operations are conducted responsibly.
• Monitor and approve customer transactions, manage the teller area, and schedule staff appropriately.
• Complete daily proofing of all branch-related areas and review daily reports of customer activity.
• Ensure dual control procedures are enforced, including oversight of branch cash and teller cash management.
• Monitor compliance with procedures involving non-deposit products.
• Complete periodic internal branch audits and ensure all branch security procedures are followed.
• Maintain a working knowledge of all products and services to assist staff and customers.
• Train and develop staff toward procedural compliance and exceptional customer service.
• Coach and mentor staff in building relationships through referrals and cross-selling.
• Participate in performance management processes for staff, including evaluations.
• Manage the hiring, training, and retention of staff in partnership with Human Resources.
• Cross-train in all positions within the branch and perform operations duties as needed.
• Model appropriate sales techniques and contribute to branch sales goals.
• Assist in customer outreach and manage outbound phone calls to educate customers.
• Strive to retain and grow the customer base by providing exceptional service.
• Maintain clear communication between branch management and staff.
• Promote Northfield Bank in the community through involvement in local organizations.
• Demonstrate professionalism and maintain a positive demeanor at all times.
• Maintain satisfactory attendance and punctuality.

Benefits

• Equal Employment Opportunity Employer
• Pay Range: $24.00-$31.00 per hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED