NB1562 - Universal Banker Trainee

Northfield Bank • Woodbridge Township, NJ

90d • $17 - $24

About The Position

We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank upholds our mission to be the financial institution of choice for individuals and businesses by delivering innovative products and exceptional customer service. Founded in 1887, the Bank has always been proud of being locally grown, and credits our strength to our dedication to our customers and the communities that we serve. The Universal Banker Trainee position is located in Avenel, NJ and is a full-time role focused on providing exceptional customer service in the Teller and Customer Service areas, including prompt and accurate transaction processing, with a focus on establishing new customer relationships and retaining and growing existing customer relationships.

Requirements

• High School Diploma or equivalent required.
• 1+ years banking experience preferred.
• Basic math skills required.
• Good Computer Skills required.
• Excellent communications and problem-solving skills.
• Must be able to stand for prolonged periods of time.
• Ability to lift and transfer coin bag (approximately 30 lbs.).

Nice To Haves

• Experience operating an Adding Machine preferred.
• Previous Teller Experience preferred.
• Prior customer service skills preferred.
• Prior cash handling skills preferred.
• Selling to customers needs preferred.

Responsibilities

• Perform transactions in both Teller and Customer Service areas while delivering superior customer satisfaction.
• Utilize sales techniques to consistently cross-sell bank products and services based on customer financial needs in accordance with Bank policies and procedures.
• Partner with the branch team and specialists to ensure customers get access to experts who can help them with specialized financial needs.
• Build long-term relationships with customers to help manage, maintain and grow the client Book of Business for the branch.
• Accept and accurately process all financial service transactions within bank policies, procedures and regulations.
• Open all account products, including checking, savings, CDs and IRAs promptly and accurately.
• Perform transactional services that are efficient and error-free, including but not limited to stop payments, deposits, withdrawals, wire transfers, debit card usage/limits, funds availability, check verifications/holds and other related transactions.
• Maintain responsibility for cash drawer and follow proper balancing/reconciling procedures.
• Research and resolve customer inquiries and problems to provide a positive customer experience.
• Contribute to branch goals by accomplishing assigned sales targets.
• Assist branch Supervisory staff with preparation of daily branch summary and ATM proof.
• Maintain a working knowledge of all bank products and services.
• Demonstrate professionalism at all times by maintaining a positive and respectful demeanor.
• Maintain compliance with all bank policies and procedures pertaining to Branch Security, Auditing and Operations.
• Participate in bank-sponsored events to support community involvement and increase Northfield's presence in the area.

Benefits

• Equal opportunity employer- vets/disabled.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED