AT&T-posted 3 months ago
$140,000 - $195,000/Yr
Full-time • Mid Level
Dallas, TX
5,001-10,000 employees
Telecommunications

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. The 911 Engineer is responsible for general service, system emergencies, and customer service across all regions of the Navy 911 RMS system. Plans, designs, and evaluates new and existing computer network systems and services, including local area networks, wide area networks, intranets, and the Internet, providing analytical, technical, and administrative support. Plans, oversees, develops, and implements network policies and procedures and ensures network integrity as maintenance and modification projects to existing applications are undertaken.

  • Providing subject matter expertise and oversight for the installation and maintenance of Navy 911 systems.
  • Performing and supervising general maintenance of 911 equipment and circuits.
  • Providing Subject Matter Expertise to the Navy 911 Service Manager for any system emergencies that may arise.
  • Conducting network infrastructure site surveys and developing corresponding diagrams, rack elevation drawings, and other technical artifacts.
  • Managing all installation and maintenance activities for the Navy 911 network.
  • Supervising the investigation of any problems involving customers, telephone companies, PSAPs, ALI database providers, and other entities.
  • Collaborating with the AT&T Navy 911 Program Prime Contractor to determine solutions and develop implementation plans to correct issues and meet customer expectations.
  • Supervising follow-up quality control testing with all concerned parties to ensure successful resolution.
  • Assisting the Service Manager with trouble reports.
  • Working closely with AT&T Public Safety and the Navy 911 RMS Prime Contractor to facilitate system upgrades for various CPE, GIS Database, and VoIP systems.
  • 5+ years in deploying/supporting 911 emergency services.
  • Familiarity with NENA 911 standards.
  • Bachelor's Degree with 8+ years as a telecommunications engineer or 12+ years as a telecommunications engineer.
  • Self-motivated.
  • Capable of working independently as well as in a team.
  • Strong technical background.
  • Effective written and oral communication skills with precise data.
  • Willingness to travel and be on-call.
  • Ability to establish and maintain professional relationships.
  • Knowledge of computer systems and software.
  • Eligibility for certification on the equipment serviced by AT&T.
  • ENP Certification or meet the professional qualification to sit for ENP exam.
  • Medical/Dental/Vision coverage.
  • 401(k) plan.
  • Tuition reimbursement program.
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays).
  • Paid Parental Leave.
  • Paid Caregiver Leave.
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement.
  • Disability Benefits (short term and long term).
  • Life and Accidental Death Insurance.
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
  • Employee Assistance Programs (EAP).
  • Extensive employee wellness programs.
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
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