Navigator

SHIELDS FOR FAMILIES • Los Angeles, CA

1d • $25 - $25

About The Position

The Navigator provides client-centered support by connecting individuals and families to appropriate services and community resources. This role coordinates referrals, maintains accurate documentation, and collaborates with partner agencies to ensure timely and effective service delivery. The Navigator plays a critical role in supporting clients’ identified needs while maintaining compliance with agency policies and regulatory requirements.

Requirements

• Bachelor’s degree with a minimum of one (1) year of experience, OR
• High School diploma or equivalent with three (3) years of experience providing direct services in social services or a related field.
• Demonstrated therapeutic or supportive skills through prior education, training, or work experience.
• The ideal candidate will have basic advocacy skills and the ability to support and empower clients and families, along with strong verbal and written communication skills.
• Proficiency in personal computers and standard office software is required, as well as the ability to use sound judgment and make informed decisions.
• The candidate must demonstrate a commitment to teamwork and alignment with SHIELDS for Families’ mission and values, adapt to changing program needs, and provide services in a culturally responsive manner to diverse communities.
• A valid California driver’s license, an acceptable driving record, car insurance, car registration, and access to reliable transportation are required, as the position involves travel and co-location throughout SPA 6.

Nice To Haves

• Experience working with high-risk families and children preferred.
• Experience working with underserved populations and/or individuals impacted by substance use is preferred.

Responsibilities

• Provide appropriate linkage and referrals to clients and their families based on identified needs.
• Coordinate support services, including assisting clients and families in accessing auxiliary and community-based resources.
• Collaborate with referral sources such as All For Kids, the Department of Children and Family Services (DCFS), and other community agencies to ensure continuity of care.
• Maintain positive and professional working relationships with local service providers and referral partners.
• Maintain a working knowledge of community programs, available resources, services offered, and eligibility requirements.
• Enter and maintain accurate program data in electronic databases, including client information, contacts, and updated community resources.
• Generate required reports and provide monthly program reports to the Program Manager.
• Respond to requests for information in a timely and professional manner.
• Ensure documentation complies with agency policies, procedures, and all applicable federal, state, county, and local regulations.
• Attend required meetings, in-service trainings, and external trainings as assigned.
• Assist with the coordination of program events and activities as needed.

Benefits

• Supportive, fun and friendly team environment!
• Competitive Wages and room for growth
• Vacation and sick leave
• Employer paid medical insurance for employee and family
• Employer paid dental, vision and life insurance
• Chiropractic services
• Retirement 403b plan and supplemental insurance benefits
• 17 paid holidays, effective upon hire
• Paid birthday holiday, effective upon hire
• Paid anniversary day off of 1-5 days per year depending on years of service
• Anniversary bonus after 5 years of service
• Winter break
• Pet Insurance
• BBS supervision, on-going clinical training and CEUs available
• Employee referral bonus
• Employee Assistance Program
• Employee discount programs to theme parks, movies, hotels and car rentals
• Paid educational leave
• Paid drive time and mileage reimbursement
• Eligible for Federal Student Loan Forgiveness
• Employee Recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees