NAVIGATOR-REST Program

Interfaith Works • Olympia, WA

2d • $24 • Onsite

About The Position

The Navigation Team serves a wide range of functions, including advocacy, case management, and peer counseling in order to increase social inclusion and retention in social services. The Navigation Team is dedicated to providing a bridge to more traditional services as an act of social justice and as a platform for strengthening community agency.
The Interfaith Works REST program is a partnership between Interfaith Works, Providence St. Peter Hospital, and Multicare Capital Medical Center. The project provides 6 dedicated 24/7 shelter beds complete with wrap-around case management, hygiene services, and meals. The program is designed to offer patients experiencing homelessness the opportunity for additional time to heal from their acute medical issue, post-acute care, or acute flare-up of chronic health conditions. When referred by the appropriate healthcare provider staff, REST will provide a short-term (up to 30 days), safe, and resource-rich environment in which to recover while engaging in community health support services to address basic needs, connect to primary care, and access housing resources.

Work independently and as part of a team 5 days a week providing support to REST participants within Interfaith Works Unity Commons Shelter.

Conduct weekly progress evaluations for all REST participants to assess their perceived medical stability and progress.

Respond to and bottomline all REST participant related crises, including mental health and medical emergencies.

Maintain updated documents regarding REST referrals and updated availability for respite beds.

Assist patients in coordinating aftercare and relevant housing placements when available within their 30 day stay.

Coordinate with Providence Home Health workers, in-home caregivers, visiting providers, and community based volunteers to visit with and support REST guests.

Field referrals and closely follow the structures of intake acceptance when accepting guests into the REST program.

Maintain phone communications with REST clients and community partners during work hours and/or when off-site.

Assist in maintaining a clean and safe environment for REST guests. This includes potentially handling biowaste and responding to incontinence.

Requirements

• Ability to follow through with job commitment.
• Competency and familiarity with Google Suite and ability to navigate CaseWorthy case management software.
• Ability to work both independently and on a small team.
• Demonstrate the necessary attitudes, knowledge, skills, willingness and self-awareness to deliver culturally competent services and work effectively in multicultural situations. This includes addressing and interrupting oppression in all forms on an ongoing basis.
• Experience in direct service and community organizing is desirable; personal experience and understanding of the homeless population may be substituted.
• Ability to work effectively with participants displaying a varying range of social behaviors.
• Must already have or be able to obtain a Certified Peer Counselor certification within six months of hire.
• Ability to perform light administrative duties.
• Ability to communicate and work effectively with diverse populations.
• Ability to maintain total confidentiality regarding disclosed information about a referral that may be shared to you in confidence, especially regarding protected health information.
• Must be able to construct and maintain professional boundaries as well as consistent implementation of such boundaries.
• Must be a good communicator, good listener, and maintain kindness within often unpredictable dynamics.
• Must maintain positive and respectful relationships with our community partners and other community resources.
• Ability to meet our participants “where they’re at” without judgment or prejudice.
• Flexibility, creativity, and resourcefulness are necessary skills to have in this job.
• Have a valid driver’s license and access to reliable transportation and be able to arrive on time each day, as well as willingness to drive participants to appointments.
• Applicants must successfully pass required background checks prior to an offer of employment.
• Support and uphold the mission, vision and philosophical foundation of all IW HS programs.
• Availability to work weekends and willingness to offer coverage for other members of the team.
• Ability to read and interpret documents.
• Ability to write routine reports and correspondence. Must be able to communicate effectively both verbally and in writing to all levels of the organization.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to navigate and use email.
• Must have a working phone for communication
• Ability to work extended hours when required.
• Demonstrated dependability, maturity, and initiative. Ability to handle crises and accomplish tasks assigned with minimal supervision. Excellent interpersonal skills. Must be able to maintain program/guest/agency confidentiality, and treat each individual with dignity and respect. Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter guests. Ability to relate positively to supervisor, fellow employees, and all shelter guests. Flexibility to deal effectively with a variety of people, situations, problems and changes in an ever-changing and occasionally stressful environment.
• No educational requirement.
• Must successfully pass required background checks before an offer of employment.
• Must have a valid state driver’s license and be willing to disclose driving record.

Nice To Haves

• Experience in direct service and community organizing is desirable; personal experience and understanding of the homeless population may be substituted.

Responsibilities

• Attend all required continued education trainings, monthly supervision as well as case conferencing and operations meetings.
• Hold strict and clear boundaries on discharge requirements for admission to the REST program.
• Maintain positive and collaborative relationships with Providence, Multicare and other community partners.
• Maintain close communication with other members of the IW team, including on-site managers, REST staff, and other Nav Team members.
• Manage paperwork requirements in a neat and timely manner.
• Comply with and maintain current knowledge of grant and program requirements.
• Maintain uptodate knowledge of community resources and appropriate care-giving support options and referrals.
• Provide medical care follow up navigation and coordination of services with REST guests.
• Grow and support the development of a diverse and highly skilled Navigation Team Unit that is responsive to the needs of Providence and IW’s shared goals.

Benefits

• 10 Paid Holidays
• Medical, Dental, Vision Insurance - Free for employees working 25 hours and above (Begins on the 1st day of the month following 60-day probation)
• PTO (paid time off) – 9 hours for every 80 hours worked
• Training and Career Development Program
• Access to free mental health counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed