Navigator-Pediatric Complex Care-FT-Days-MHM-MPG

Memorial Healthcare

80d

About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. The position works collaboratively with physicians, staff and other health care professionals to provide care coordination across the health care continuum for all assigned patients ensuring that safety, best practice, and high quality standards of care are maintained across the continuum.

Requirements

• High School Diploma or Equivalent (Required)
• BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART)
• BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association (AMERICAN HEART)
• BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART)
• BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE)
• BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS)
• Fingerprint Screen (FINGERPRNT) - Florida Department of Childrens & Family (DCF)
• One (1) year of experience in a healthcare setting.

Responsibilities

• Provides educational resources to patients on their medical condition, treatment plans and other health-related topics as directed by the clinical team.
• Acts as a resource for the patient on the insurance and administrative aspects of their peri-operative/peri-procedural care.
• Works closely with physicians and the multidisciplinary care management teams.
• Facilitates care coordination, and documents efforts.
• Extracts data from medical record sources to gather information and perform outreach.
• Communicates details to the appropriate team, providers, and/or supervisors.
• Collects and manages all relevant clinical data (intake forms, photographs, patient health history, labs, images, etc.) prior to consultations/surgeries or procedures.
• Assists with obtaining authorizations, scheduling appointments and coordinates care between providers.
• Connects patients to available services, such as primary care providers, specialists, and other community health resources.
• Coordinates patient care plans, including scheduling appointments, following up with providers, and providing/obtaining referrals.
• Helps patients overcome obstacles that they may encounter while pursuing treatment.
• Coordinates a wide range of activities and services to support the patient using various communication methods including telehealth, face-to-face, text, telephone, or e-mail.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees