Navigator I

ServiceSource, Inc • Lakewood, CO

7d • $25

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Salary/Hourly Rate:25.00 The goal of the Housing Navigator is to provide participants with appropriate support services and community resources that contribute to long-term stability in housing. This position provides trauma-informed navigation services with harm reduction principles. Maintains service notes and documentation in required databases (SetWorks and HMIS). Regularly reports outcomes/progress and shares responsibility for required reports. Provides technical assistance for general resources and housing needs for residents. This temporary position will be a full-time position and will be in effect from 3/9/26 to 5/31/26. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Provide supportive services and coordination with other agencies and ServiceSource staff. Makes appropriate referrals to other ServiceSource programs and outside supports. Assist with housing applications and gathering supporting documents for submission to Denver Housing Authority (DHA) and property management. Perform research on local housing resources and initiatives as requested. Facilitate HQS inspections and ensure Fair Market Rent according to HUD guidelines. Additional Responsibilities Maintains timely and accurate data entry, participant service notes and other documentation in required databases, including HMIS and E-Logic Database systems. Track communication and follow-up for participant requests, navigation services, ancillary services and coordination with other internal and external partners for referrals as needed. Strong interpersonal skills, including the ability to establish working relationships with housing residents and community partners such as property management, Denver Housing Authority, etc. Ability to recognize and maintain confidentiality of all materials in the work setting. Remain culturally attuned to the people of the community being served, able to communicate, be sensitive and compassionate. Be knowledgeable of the environment and systems through which the participant must move to access programs and services. Engage in ongoing professional development and networking. Perform other responsibilities as assigned.

Requirements

• Bachelor's degree (B.A.) in human services or other related field and 1 year of experience in Human Services, Healthcare, Housing, or other related fields preferred. Relevant experience may be considered in lieu of formal education requirements.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Understanding of basic family budgeting and fair market value.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• A valid driver’s license.
• Must meet Motor Vehicle Requirements per ServiceSource Insurance Carriers, this is a condition of employment.
• Excellent Microsoft Office skills, especially Excel, Outlook, and Word.
• Excellent communication skills (written and verbal), grammar, and reasoning skills.
• Excellent creative problem-solving skills.
• Ability to handle confidential and sensitive information without breach.
• Proficient in the use of remote technologies and software including smart phone, tablet, laptop and/or PC computer.
• Ability to encourage, support, and acknowledge participants by utilizing evidence-based practices such as Motivational Interviewing, Harm Reduction, Trauma Informed Care, and Mental Health First Aid.
• Ability to communicate effectively with participants and staff.
• Able to manage projects independently and to report outcomes effectively.
• A commitment to agency mission and goals.

Nice To Haves

• Experience working with HMIS, and Setworks database system preferred.

Responsibilities

• Provide supportive services and coordination with other agencies and ServiceSource staff.
• Makes appropriate referrals to other ServiceSource programs and outside supports.
• Assist with housing applications and gathering supporting documents for submission to Denver Housing Authority (DHA) and property management.
• Perform research on local housing resources and initiatives as requested.
• Facilitate HQS inspections and ensure Fair Market Rent according to HUD guidelines.
• Maintains timely and accurate data entry, participant service notes and other documentation in required databases, including HMIS and E-Logic Database systems.
• Track communication and follow-up for participant requests, navigation services, ancillary services and coordination with other internal and external partners for referrals as needed.
• Engage in ongoing professional development and networking.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level