Navigator, Early Learning Advancement Collective

United Way for Greater Austin•Austin, TX

31d•$24•Hybrid

About The Position

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions. Through our Early Learning Advancement Collective (ELAC), we aim to improve operational stability and service quality in early childhood centers by centralizing support services. ELAC provides business coaching, instructional coaching, navigation of child care regulation, bulk discount pricing access to technology, and support to help centers achieve full enrollment, fee collection, and cost coverage per child-key metrics of the Iron Triangle model. As a Navigator, you will play a critical role in supporting the onboarding and navigation of services for early childhood education providers participating in ELAC. You will assist with clerical tasks, communication with providers, documentation, scheduling, and coordination of services to ensure smooth integration into the Shared Services Alliance. This role is ideal for someone who is detail-oriented, organized, and passionate about supporting early learning providers.

Requirements

High school diploma or equivalent required; Associate’s degree or relevant coursework preferred.
At least one year of experience in administrative support, customer service, or early childhood program support.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with databases and spreadsheets.
Strong interpersonal and communication skills.
Ability to manage time effectively and work independently.
Experience working with diverse populations and a commitment to equity.
Reliable transportation and willingness to travel locally as needed.

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Support onboarding of new ELAC partner centers or home based providers by collecting, organizing, and filing required documentation.
Assist with scheduling and coordination of services such as setting up access to accounts and resources, and registration of professional development sessions.
Track hours saved and services accessed by centers through navigation and clerical support.
Provide bilingual navigation support (as applicable) to ensure inclusive access to services.
Support resource distribution, including supplies and donations.
Support the maintenance of procedures documentation for member centers.
Communicate updates and service needs to the ELAC team.
Attend team meetings and trainings to stay informed on ELAC offerings and processes.
Provide general clerical support to enhance operational efficiency across participating centers.