Navigation Center Representative (temp)

Family HealthCare Network • Visalia, CA

11h • $21 - $29

About The Position

The Navigation Center Representative plays an important role with patient access
and is responsible for providing scheduling and navigation assistance to FHCN
patients.

Requirements

• Must possess a high school diploma or General Educational Development (GED) certificate.
• Job duties require specific knowledge of office or administrative processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.
• A minimum of one year experience in health care or call center environment preferred.
• Ability to prepare basic correspondence and simple reports in Microsoft Word.
• Ability to use Microsoft Excel to create tables and simple displays or information.
• Ability to create basic presentations in Microsoft PowerPoint.
• Job duties require the employee to effectively communicate routine or non-technical information to co-workers and others.
• Effectively communicates written information (including electronic correspondence) and verbal presentations.
• Regularly require to sit and use repetitive hand movement to type and grasp.
• Frequently required to stand or walk; and occasionally lift and/or move up to 20 pounds.

Nice To Haves

• A minimum of one year experience in health care or call center environment preferred.

Responsibilities

• Provides scheduling and navigation assistance to FHCN patients.
• Responsible for supporting streamlined patient flow coordination.
• Monitors the Navigation Center queue to meet individual and collective performance metrics.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees