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The position involves providing scheduling and navigation assistance to patients at FHCN. Responsibilities include scheduling, rescheduling, confirming, and canceling appointments according to established protocols and health center procedures. The role also requires verifying patient insurance and demographic information, responding to patient scheduling needs from the patient portal, and acting as a PBX function to receive and route incoming calls. As a patient advocate, the employee will provide education on program services, send clinical messages regarding patient needs, and perform follow-ups and outreach as necessary. Additionally, the role includes responsibilities for supporting streamlined patient flow coordination, monitoring the Navigation Center queue, and achieving performance metrics related to call management and quality standards. Other duties may be assigned as needed.
