Navigation Center Floor Supervisor

Family HealthCare Network • Visalia, CA

2d • $24 - $34

About The Position

The Navigation Center Floor Supervisor is responsible for providing expert
assistance and training to Navigation Center staff and actively monitor all
queues to balance workload while continuously rounding on the floor.

Requirements

• Must possess a high school diploma or General Educational Development (GED) certificate.
• Job duties require advanced work-related skills beyond completion of high school, including written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge, typically obtained through on the job experience, and;
• Two years of professional growth that demonstrates the acquisition of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills, and;
• Must have been a Family HealthCare Network Navigation Center Representative for at least one year, and;
• Must have demonstrated consistent performance and technical proficiency in the following:
• all Epic phone queues
• all eCW phone queues
• WELL queues
• all departmental functions, including scheduling guidelines for all specialties.
• Ability to prepare basic correspondence and simple reports in Microsoft Word.
• Ability to use Microsoft Excel to create tables and simple displays or information.
• Ability to create basic presentations in Microsoft PowerPoint.
• Job duties require the employee to effectively communicate routine or non-technical information to co-workers and others.
• Effectively communicates written information (including electronic correspondence) and verbal presentations.

Responsibilities

• Provides support and floor supervision to departmental staff.
• Monitors all of the queues (phone, WELL, portal) and assists departmental staff in ensuring streamlined coordination of all queues.
• Conducts daily rounding on the floor, within the Navigation Center areas, to ensure compliance with regulatory agencies.
• Supports the intake and review of patient complaints.
• At any time that the department finds itself short in any specific function, assists on the queues while still providing expert support to others and performs Navigation Center Representative job functions. This includes, and is not limited to, taking calls on both eCW and EPIC EHR systems, confirmation of appointments, patient portal messages, nurse triage reports and management of WELL messages.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED