Navigation Center Coordinator II

TriHealth • Blue Ash, OH

1d • Onsite

About The Position

Under supervision, this multi-functional position supports staff, management,
and clinical personnel by executing specific, essential clerical and
coordination duties. As initial contact to HOC for incoming referral inquiries,
is responsible for referral processing and scheduling, along with ensuring
documentation accuracy and integrity within the electronic records system
(Epic). As needed, facilitates workflow throughput of referral and admission
processes. As an experienced coordinator, has knowledge and leverages
experiences to answer questions and provide guidance to applicable team members.
Consistently displays empathy and professionalism while adhering to associated
processes and tasks. Requires excellent communication skills with the ability to
manage patient/family emotions and confrontational customers, as well as
provides comfort with difficult topics. At times, deals with crisis situations;
must be able to manage effectively. Positively communicates with both HOC staff
and referral contacts and follows appropriate channels for problem
identification and resolution. May serve as primary preceptor/mentor for new
hire team members.

Requirements

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 years experience Clerical in a related field (Required)
• Computer proficiency in MS Office
• EPIC
• Typing proficiency
• Medical terminology
• Excellent written and verbal communication
• Customer service
• Negotiation skills
• Independent thinker
• Graduate of an approved technical, professional, or vocational program
• High School Degree or GED

Responsibilities

• Supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties.
• Responsible for referral processing and scheduling, along with ensuring documentation accuracy and integrity within the electronic records system (Epic).
• As needed, facilitates workflow throughput of referral and admission processes.
• Provides guidance to applicable team members.
• Provides comfort with difficult topics.
• At times, deals with crisis situations; must be able to manage effectively.
• Positively communicates with both HOC staff and referral contacts and follows appropriate channels for problem identification and resolution.
• Performs other duties essential to the specific business unit as assigned.

Benefits

• We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED