NAV/BC Consultant - Customer Support

Western Computer • Oxnard, CA

8d • $130,000 - $150,000 • Remote

About The Position

The BC Sr. Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance. The Senior BC Consultant will be instrumental in helping clients maximize the value of their Microsoft Dynamics BC investment while ensuring best-in-class customer service outcomes.

Requirements

• 7+ years or more experience with Microsoft Dynamics Business Central
• Strong communication and presentation skills
• Ability to work in a high-paced environment and manage multiple projects.
• Excellent understanding of Business Central with regard to area of focus.
• Dynamics Business Central certifications.
• Experience working in a support environment.
• Experience interfacing with end-users and gathering business requirements.
• Ability to build strong client relationships and articulate how Dynamics BC can add value to their business.
• Strong customer support experience required.
• Strong organizational and communication skills are required.
• Strong understanding and exposure to Microsoft Power Platform.

Nice To Haves

• Lanham expertise preferred

Responsibilities

• Collaborate with Clients
• Work directly with our clients’ teams to understand their unique business needs and pain points.
• Gather requirements to craft solutions to pain points.
• System Configuration & Customization
• Configure ERP systems with respect to focus area.
• Ticket Triage
• Work with applicable parties to ensure customer tickets get addressed in a specified amount of time.
• Ensure cases are updated in a timely manner and customer satisfaction is high.
• Client Support and Issue Remediation
• Provide dedicated client support for design issues and guide the remediation efforts, with a steadfast commitment to resolving challenges promptly and effectively.
• Training & Support
• Provide training sessions for client teams to ensure they are comfortable and confident using their new systems.
• Offer ongoing support to troubleshoot issues, answer questions, and optimize system performance as the business grows.
• Mentor other consultants and provide knowledge and guidance on best practices.
• Stay on the Cutting Edge
• Continuously monitor updates and new features in BC and areas of focus. You'll be our go-to expert for the latest and greatest in ERP trends and advancements, always looking for ways to improve our offerings.
• Cross-functional Collaboration
• Work with other consultants and departments to ensure seamless integration across all business functions.

Benefits

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $130k - $150k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.
• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!
• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed