National Training Manager / Client Support Center - Southlake, TX 76092

2020 Companies•Southlake, TX

1d•Remote

About The Position

2020 Companies is now hiring a remote National Training Manager! The National Training Manager leads the design, development, and delivery of engaging and inspiring training programs. This role demands expertise in instructional design, graphic and video production, and gamification techniques to maximize learner impact. Beyond creating innovative training, the Manager champions organizational-wide training advancements, fostering continuous improvement and learner engagement. Team leadership and the achievement of organizational training objectives are key responsibilities. Up to 25% travel is required. What's in it for you? Receive competitive annual salary, paid weekly Eligible for quarterly bonus incentive Mobile phone reimbursement Work remotely, from home and travel as needed Eligible for health, dental, and vision benefits 401K Program with matching Paid Time Off Paid Holidays Scholarship opportunities for employees and direct family members Employee Assistance Program Leadership Development Program Employees special pricing for multiple clients

Responsibilities

Workforce Planning: Analyze current and future training demands to forecast needs and determine optimal staffing levels.
Recruitment & Hiring: Help develop job descriptions and conduct rigorous interviews to hire qualified trainers and support staff. Streamline the onboarding process for new team members to ensure efficient integration.
Team Structure & Organization: Implement a clear organizational structure for the national training team, defining roles and reporting lines.
Instructional Design: Develop and implement effective training programs, courses, and materials using instructional design best practices. Conduct needs assessments and work with subject matter experts to ensure training content aligns with business objectives. Utilize a variety of learning methodologies including e-learning, instructor-led training, blended learning, and microlearning.
Content Creation: Design engaging training materials using graphic design software (e.g., Adobe Creative Suite). Produce high-quality video content for training purposes, including scripting, shooting, and editing. Incorporate multimedia elements such as animations, infographics, and interactive content to enhance learning.
Gamification and Innovation: Drive the innovation of training programs by integrating gamification strategies to increase engagement and retention. Stay up-to-date with the latest trends in learning technologies and recommend new approaches to improve training effectiveness.
Training Delivery and Facilitation: Facilitate training sessions, both in-person and virtually, ensuring content is delivered effectively and engages participants. Evaluate the impact of training programs through feedback, assessments, and performance metrics, making adjustments as necessary.
Project Management: Manage multiple training projects simultaneously, ensuring they are delivered on time, within scope, and within budget. Collaborate with various departments to identify training needs and customize programs to meet specific requirements.
Travel: Travel up to 25% of the time to deliver training at various company locations, attend industry conferences, and support training initiatives as needed.