National Technical Support Engineer, BMW Motorrad
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ. The National Technical Support Engineer, BMW Motorrad provides motorcycle and scooter technical support for new/used motorcycles, parts and accessories to BMW Motorrad USA and Canada dealers through various channels such as in-dealer visits, and an online help desk. You will be responsible for improving product quality, enhancing customer satisfaction, brand loyalty, and customer retention. You will support local BMW Sales and Aftersales targets as well as dealer profitability and efficiency. At the same time, you will manage BMW warranty repair costs through evaluating and authorizing repairs. Additionally, you will be responsible for reviewing and providing support on escalated TSARA cases, supplying special tools, proving special training if needed and evaluating warranty parts returns. You will conduct Special Product Investigation providing detailed reports to accurately support their finding and protect BMW's position and provides expert testimony during customer litigations as directed by the BMW corporate legal team. You will also serve as "fly-in" High Voltage repair team for electric vehicles and physical labor for the repair of open recalls on unsold inventory in the Nazareth, PA warehouse.
