National Support Specialist, DXR (Travel: West Zone)

Philips

9d • Hybrid

About The Position

This role will primarily provides on-site and phone support to the West Zone; Field Service Organization to resolve complex technical problems and product issues within a given modality that are beyond the capabilities of the local Field Service Engineer. Providing support related to new product introduction, first-of-kind installations, transfer of knowledge, and acts as the primary interface to our product manufacturing group, assigned service escalations, business productivity initiatives, and remote support.

Requirements

• 5+ years experience servicing Philips Diagnostic X-Ray Imaging Systems is required; 10+ years preferred.
• You have an Associate Degree in electronics or equivalent combination of education and experience; 4-year technical degree preferred.
• Demonstrated skills and experience with IT networking technology.
• Experience with electronic circuit boards, processors and computer hardware including applications and programming.
• PC competency.
• Demonstrate electronics and mechanical ability.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
• Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• For this position, the candidate must reside in or within commuting distance to AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, and WY.
• The preferred location is CA/AZ

Responsibilities

• Assures FSEs use appropriate troubleshooting and repair methodology.
• Coaches & mentors FSEs to ensure excellent customer experience during repairs.
• Provides leadership, training, and technical assistance to the field organization as a modality expert.
• Manages all escalations within their districts.
• Assures speed of resolution for technical escalations to include FSE support, troubleshooting & repair processes are followed by all.
• Owns assigned technical issues using Philips resources (ServiceMax/CCSC/BU) as required.
• Supports new products and installations both on site and remotely.

Benefits

• This role also includes an annual incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.
• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees