National Strategic Customer Manager - Ground Protection

Sunbelt Rentals

87d • $99,973 - $137,462 • Remote

About The Position

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary National Strategic Customer Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills in a challenging role • Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a National Strategic Customer Manager. The primary function of the Strategic Customer Manager (SCM) is to increase market share within a select group of assigned accounts that currently do, or have the potential to, generate in excess of $100,000 per year in rental income for Ground Protection (GP), and which currently or have the potential to span across GP sales territories, Profit centers, and regions or perform work at the national level. This will be accomplished by increasing opportunities and sales through exceptional customer account management, increasing GP product and service awareness, and effective management of the corporate account office. Evaluate and recommend new potential customers to the program. This position will also serve a mentor/liaison role in the overall go to market sales strategy for the accounts by working with Ground Protection's local OSRs and coordinating efforts between the Branch Managers, Regional Managers, GM, and Director. This will also be accomplished by establishing and leveraging relationships with other Sunbelt General Tool and Specialty regions, profit centers, and their key stakeholders.

Requirements

• At least 5 years previous sales experience and a demonstrated history of sales and account management success.
• Customer service experience required.
• Knowledge of different phases of construction, equipment applications, features, benefits, operation and specifications required, and an ability to review and understand plan sets and construction drawings.
• Must have excellent oral and written communication skills, along with effective supervisory skills.
• Able to lift, bend, stoop, squat, reach, crouch and kneel.
• Computer literate, including Windows, Adobe Acrobat, and the Microsoft Office suite of products, and an ability to learn and utilize new software.
• Local, regional and national travel of 50-75%.

Responsibilities

• Generate annual revenue for Ground Protection from assigned managed accounts in excess of $8M per year.
• Management of existing customer relationships and new account development.
• Effectively manage 10-25 assigned accounts of varying status with Ground Protection - undeveloped, underdeveloped and developed.
• Serve in a leadership/mentor capacity to the GP OSR sales force.
• Make office and field visits to build on or create new relationships, develop access designs, accurately develop scopes of work, and prepare necessary quotes and professional proposals.
• Discuss upcoming jobs and equipment requirements, disseminate appropriate information and delegate opportunities to local GP OSRs as appropriate.
• Act as a resource for local and national information.
• Promote the Ground Protection specialty across the Sunbelt enterprise.
• Investigate and resolve any issues including contract, invoice, service, etc.
• Regular and effective use of Customer 360 in managing assigned accounts.
• Lead the bidding process and respond to RFPs, RFIs, working with GP leadership and Sunbelt contract's team as appropriate in doing so.
• Develop impactful relationships with assigned accounts at all levels of the organization and facilitate GP OSR relationship building at the local or project level as appropriate.
• Create and negotiate master agreements that meet Sunbelt and GP criteria.
• Review the customer's account with accounts receivable on a monthly basis and resolve any issues.
• Participate in national, regional and local business development meetings, events and conferences, internally or industry, on behalf of Ground Protection and SBR.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree