National Sleep Expert - Phone

Mattress Firm

1d

About The Position

Work in a fast-paced Call Center environment with earning potential of $80,000 within your first year! Seeking telephone call center agents with a commitment to not only beating sales goals, but also providing an excellent customer experience. If you love people, have great communication skills, consider yourself a great multi-tasker, and comfortable with technology, this is the position for you! Ideal Candidates should be personable, empathetic, adaptable, and focused problem-solvers with an acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations. Schedule Requirements: Saturday OR Sunday and 3 evenings. Evening shift is 2:00pm-10pm CST

Requirements

• High School diploma or equivalent required
• 1+ Years Sales or call center experience required
• 1+ Years Experience in a sales and client-facing role required
• Communication
• Responsiveness: Returns phone calls and emails in timely manner
• Consultative Selling: Comfortable and confident with consultative selling
• Intuitive: Ability to act upon insights and perceptions independent of rational thought
• Rapport: Builds rapport with individuals at all levels of an organization
• Articulated: Knowing when to initiate communication and respond
• A great oral & written communicator
• Detail oriented
• An efficient and productive multi-tasker
• Able to problem solve in a high-pressure environment
• Adapts to new situations, changes, and shifts strategies to meet different types of challenges
• Customer-centered while striving to meet financial goals and expectations on our KPIs
• A team-oriented player with a commitment to excellence
• An articulate, professional thinker, with the ability to make good and quick decisions on customer matters
• Skilled in initiating, structuring, and carrying out steps to complete projects and tasks
• Comfortable with both common and new technologies
• Sitting for up to 8+ hours
• Standing occasionally
• Walking occasionally
• Talking frequently
• Hearing Frequently
• Usage of hands and fingers
• Reaching with hands and arms

Nice To Haves

• 1+ Years Experience in achieving/exceeding sales goals preferred

Responsibilities

• Answering inbound customer phone calls and making outbound calls, emails, and texts
• Using low-pressure consultative sales strategies to address customer needs
• Follow-up with customers to ensure all problems were properly resolved
• Communicate professionally with all internal and external contacts
• Completes all required training modules and certifications prior to due date.
• Follows all Company policies and executes Company standards on appearance as well as appropriate brand representation
• Close sales and achieve quotas.
• Understand customer needs and requirements.
• Executes company initiatives and other activities requested by supervisor
• Updates job knowledge by participating in educational opportunities
• Contributes ideas on ways to optimize or improve the team, the department, and the Company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED