National Service Program Support Director

New York City, NY-posted 3 months ago
Full-time • Mid Level
Manhattan, NY
5,001-10,000 employees
Justice, Public Order, and Safety Activities
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The National Service Program Support Director is responsible for managing all aspects of member and host site management for all of the AmeriCorps state/national programs administered by NYC Service, including NYC Civic Corps, NYCHA Health Corps, City Service Corps and any future new programs. The Director leads a team of Program Coordinators, develops program policies, develops and prepares member and supervisor evaluations, and engages in direct partnership management with host sites throughout the service year.

  • Manage a team of 3-5 full-time staff National Service Program Coordinators which includes overall task/work plate management, weekly check-ins, mentorship and coaching.
  • Develop professional development training for the 3-5 Program Coordinators based on needs and program changes.
  • Develop and/or revise member and host site management policies including but not limited to member performance evaluations, performance improvement plans, and host site evaluations.
  • Support the Program Coordinators with member and host site challenges including, but not limited to, performing mediation, attending host site meetings, and providing coaching to Coordinators.
  • Provide support to host site supervisors including leading best practice learning sessions.
  • Oversee the development and revision of program handbooks.
  • Lead elements on member and supervisor trainings including on program policies and procedures during orientation.
  • Oversee member and host site resources including the online portal (which includes all member and supervisor training information) and resource library.
  • Oversee the creation and implementation of member committee(s) and ensure that the committee(s) is on track to meet its planning and member development goals.
  • Implement office hour framework for all programs with Program Coordinators to ensure program connections and support outside of trainings.
  • Oversee the planning on special events and service days such as 9/11 Day of Service, MLK Day of Service, AmeriCorps Week.
  • Contribute to elements of the host site selection process including reviewing application materials and participating in the selection process.
  • Manage elements of the creation, development and distribution of member contracts and host site agreements.
  • Support elements of the member and host site onboarding processes.
  • Serve as a member of the national service program team management team which includes setting overall vision and policy for NYC Service's AmeriCorps programs.
  • Work with the national service program management team to develop program policies.
  • Provide support on additional NYC Service national service team projects where needed and appropriate.
  • Attend all required meetings with the NYS Commission on National and Community Service including program calls and trainings.
  • Attend all required and suggested AmeriCorps national or regional trainings and conferences.
  • Represent NYC Service at select events and support NYC Service all-staff events, as needed.
  • Be available on select weekends and on select evenings, as needed.
  • Support City initiatives as needed, including but not limited to possible emergency response (e.g. evacuation shelters, etc.).
  • A Baccalaureate degree from an accredited college or university.
  • Three years satisfactory full-time experience related to the projects and policies to be studied in the particular position.
  • Strong track record of leadership, management, time-management, multi-tasking, problem-solving, organizational communication, research, analytical, writing, proofreading.
  • Ability to work well under pressure and maintain an enthusiastic work ethic.
  • Ability to take initiative, prioritize duties, work independently and within a team environment.
  • Strong knowledge of the NYC nonprofit sector and/or city government.
  • AmeriCorps alum and/or have previous experience with AmeriCorps in a staff role, desirable.
  • Experience with mediation, social work and/or conflict resolution a plus.
  • Knowledge and skill in program design and relationship management.
  • Passion for service and civic engagement.
  • A sense of fun and of the possible.
  • Public Service Loan Forgiveness eligibility.
  • New York City residency requirement within 90 days of appointment.
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