National Service Accounts Associate I

ALDI • Naperville, IL

210d • $26 - $28 • Remote

About The Position

The National Projects team allows you to make decisions that will make an impact at one of the nation's top grocers. We are a group of strong analytical thinkers, each with a dash of our own unique creative vision. We are always on the lookout for those improvements that will keep ALDI moving forward. Projects range in scope from internal policy improvements to impacting the way our customer's shop. On our team your work will make a difference. Find your fit in one of our National Projects roles. In this role, the National Service Accounts Associate I will be responsible for supporting the day to day needs of service-related accounts such as waste, cleaning and chemical services, armored car services, pest control and fire while validating the service they provide. The main objective is to support operations while finding cost savings opportunities and creating great partnerships with our providers. The ideal candidate will have excellent customer service and problem-solving skills as a support function and have an educational background in business or a related field. Strong excel, written and verbal communication skills are also required.

Requirements

• Bachelor's Degree in Business or a related field required.
• A minimum of 1 year of relevant experience required.
• Strong excel, written and verbal communication skills.
• Excellent customer service and problem-solving skills.
• Ability to stay organized and multi-task efficiently.
• Ability to work both independently and within a team environment.

Responsibilities

• Provides support to internal personnel and external service providers on a daily basis.
• Responds quickly and appropriately to issues that require training of the end-user.
• Identifies, diagnoses, isolates, and resolves problems in order to provide permanent solutions and escalates to the appropriate level of support and/or management when necessary.
• Suggests process improvements to direct leader in areas that could positively impact the business and the level of support.
• Assures that required and necessary documentation is completed and properly maintained.
• Reviews and validates national service invoices.
• Serves as a technical point-of-contact for assigned functional areas and assists subject matter experts.
• Collaborates with team members and communicates relevant information to direct leader.
• Upholds the security and confidentiality of documents and data within area of responsibility.
• Other duties as assigned.

Benefits

• Full-Time position
• Starting Wage: $26.00 per hour
• Wage Increases: Year 2 - $26.75 | Year 3 - $27.75 | Year 4 - $28.75
• Eligible to participate in ALDI's Hybrid Work Program, allowing remote work up to 3 days per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: Bachelor's degree