National Operations Specialist

Article Student Living•Champaign, IL

1d•$65,000 - $75,000•Remote

About The Position

Article Student Living is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position. Article Student Living provides the best experience for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, generous employee benefits and perks, and opportunities for career advancement by growing throughout our portfolio. You will report to the Director, Training & Support. This position is remote with 75% travel. The salary range is $65K to $75K, plus an annual bonus. Responsibilities Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing & Marketing Managers, Maintenance, and Community Assistants Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends Facilitate resident mediation and conflict resolution to maintain positive community culture and retention Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience Professional Development & Career Growth Accelerate leadership readiness through hands-on experience managing multiple asset types and teams in varied environments Develop advanced operational and training expertise that strengthens business intelligence and informed decision-making. Build a foundation for future leadership opportunities, including Senior Property Manager and Area Manager roles within Article Student Living Your Background Bachelor's degree preferred or comparable experience in the student housing space 3+ years' experience as a Property Manager or equivalent role Knowledge of the market competition, local businesses, and university Excellent planning to manage a team Communication with residents, team members, and senior management Your Style Driven individual True team player eager to help build the business Eagerness to provide the best resident experience Excellent project management Exceptional customer service and resident relations Desire to travel up to 75% Live within 1 hour of a major airport Full-time associate benefits Health (PPO or HSA), dental, and vision Flexible PTO 13 paid holidays 401K – 100% match up to 5% Annual review and bonus program Paid parental leave Article Student Living provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, or any other characteristic protected by applicable federal, state or local law. If you require reasonable accommodation to complete our application process, please contact our Human Resources team.

Requirements

Bachelor's degree preferred or comparable experience in the student housing space
3+ years' experience as a Property Manager or equivalent role
Knowledge of the market competition, local businesses, and university
Excellent planning to manage a team
Communication with residents, team members, and senior management
Driven individual
True team player eager to help build the business
Eagerness to provide the best resident experience
Excellent project management
Exceptional customer service and resident relations
Desire to travel up to 75%
Live within 1 hour of a major airport

Responsibilities

Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability
Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing & Marketing Managers, Maintenance, and Community Assistants
Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals
Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles
Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability
Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends
Facilitate resident mediation and conflict resolution to maintain positive community culture and retention
Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience
Accelerate leadership readiness through hands-on experience managing multiple asset types and teams in varied environments
Develop advanced operational and training expertise that strengthens business intelligence and informed decision-making.
Build a foundation for future leadership opportunities, including Senior Property Manager and Area Manager roles within Article Student Living