BestDrive National Operations Manager

Continental•Charlotte, NC

1d•Onsite

About The Position

The National Operations Manager is responsible for end-to-end operational execution, logistics, and supply chain performance across a multi-location retail organization. This role provides strategic leadership and day-to-day operational oversight to ensure consistent execution, inventory availability, service quality, and operational efficiency across all locations. This position serves as the senior operational leader for the field, with direct leadership responsibility for the Operations Supervisor and Store Managers. The National Operations Manager establishes operational standards, ensures compliance with policies and procedures, and drives continuous improvement across logistics, supply chain, and store operations.

Requirements

Bachelor’s Degree in Operations, Supply Chain, Business or related field
8-12+ years of progressive operations or supply chain leadership experience
Working knowledge of Microsoft Office suite
Refined ability to delegate responsibilities and provide leadership and training to key personnel
Possession of key competencies, including conflict management, business negotiation, organization and decision-making
Advanced written and verbal communication skills.
Must be able to pass a background check including employment history, SSN verification, criminal history, etc.
Must be able to pass a drug test
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

7+ years’ experience in the tire industry
5+ years’ experience managing and leading people
Experience in Commercial Tire Retail Operations; multi-unit experience a plus
Retread tire knowledge

Responsibilities

Provides strategic and operational leadership for all store operations across the organization.
Establishes and enforces standard operating procedures, ensures consistent execution, customer experience, and safety standards, and serves as the primary point of accountability for overall field operations performance.
Oversees logistics and supply chain operations to ensure timely product availability and efficient inventory flow.
Partners with suppliers, distribution partners, and internal teams to optimize replenishment, mitigate supply chain disruptions, and improve inventory accuracy, turns, and fulfillment efficiency.
Directly manages and supports Store Managers, setting performance expectations, operational KPIs, and execution standards.
Conducts regular site visits and operational reviews, identifies performance gaps, and drives corrective actions, coaching, and process improvements to ensure consistent store-level execution.
Provides direct leadership, guidance, and oversight to the Operations Supervisor.
Ensures effective coordination between corporate initiatives and field execution, aligns priorities and workloads, and leverages the role to support audits, field initiatives, escalations, and operational compliance.
Owns operational performance metrics including service quality, productivity, inventory accuracy, cost control, and execution consistency.
Reviews performance data, identifies trends and gaps, implements corrective actions, and drives accountability across all levels of operations leadership.
Partners with Sales, Pricing, HR, Training, Safety, and Finance to support operational execution, new initiatives, and process changes.
Provides operational insight and recommendations to leadership and supports enterprise planning and decision-making.
Ensures compliance with company policies, safety standards, and regulatory requirements.
Partners with HR and Safety to address incidents, investigations, and corrective actions, and ensures stores remain audit-ready while proactively identifying and mitigating operational and compliance risks.
Identifies opportunities to improve efficiency, reduce costs, and enhance service quality.
Leads operational improvement initiatives, change management efforts, and standardization of best practices across locations.